Member Support Specialist in Charlotte, NC at Eliassen Group

Date Posted: 10/16/2020

Job Snapshot

Job Description

We have an exciting opportunity for a Member Support Specialist with our industry-leading client in Charlotte, NC.

We will accept corp to corp or w2 contractors. For our w2 consultants, we offer a great benefits package that includes Medical, Dental, and Vision benefits, 401k with company matching, and life insurance.

Responsibilities:

  • Develop a strong knowledge of services and products to provide consistently excellent support to our members
  • Respond to escalated member inquiries
  • Ability to provide quality solutions, partnership with stakeholders, customer satisfaction, and other metrics as appropriate. 
  • Excellent written and communication skills 
  • Gather feedback and communicate key user issues and trends as appropriate

Requirements:

  • Experience processing and resolving cases created by customer queries 
  • Experience using a ticketing platform like Salesforce
  • Excellent customer service skills with a dynamic personality and member-focused approach who rejoices in team success
  • Effective and assertive communicator (written and verbal)
  • Methodical, highly organized and detail oriented, working with a high level of accuracy
  • Flexible and adaptable to work in a changing environment

Job ID: 346048

About Eliassen Group:

Eliassen Group provides strategic talent solutions to drive our clients’ innovation and business results. Leveraging over 30 years of success, our expertise in IT staffing, Agile consulting, creative services, managed services, and life sciences enables us to partner with our clients to execute their business strategy and scale effectively. Headquartered in Reading, MA and with offices from coast to coast, Eliassen Group offers local community presence, deep networks, as well as national reach. For more information, visit http://www.eliassen.com.

Eliassen Group is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

Don’t miss out on our referral program! If we hire a candidate that you refer us to then you can be eligible for a $1,000 referral check!

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