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NOC Technician in Herndon, VA at Eliassen Group

Date Posted: 4/10/2019

Job Snapshot

  • Employee Type:
    Full-Time/Part-Time
  • Location:
    Herndon, VA
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
    4/10/2019

Job Description

Eliassen Group is seeking a Network Operations Center (NOC) Technician for a cyber security client in Herndon VA. This resource will communicate corrective actions effectively to other divisions within the company. The candidate must have strong troubleshooting, root cause analysis, and critical path creation that lead to problem resolution. You will be joining an exciting team that supports a variety of government agencies in the intelligence community.

Due to federal security clearance requirements, applicant must be a US Citizen with active Top Secret clearance with Full Scope Poly.

Responsibilities of the NOC Technician:

  • Engage with customers to create a pleasant and informative service experience
  • Respond to and resolve inquiries and answer questions within stated timeframes
  • Monitor environment and services for performance and stability to support 24x7 operations
  • Respond to and resolve issues that impact service as they occur
  • Manage a service request/incident queue of tickets
  • Document problems and detailed diagnosis and resolution
  • Execute activities in accordance with standard operating procedure

Requirements of the NOC Technician:

  • At least 2 years of customer service experience in a technical setting
  • At least 1 year of experience troubleshooting Windows desktop and virtualized environments (VMware, Hyper V)
  • Familiarity with Windows and Linux systems
  • Familiarity with enterprise class monitoring/management systems, including Zabbix, Nagios, Splunk, Last line, and/or Arbor
  • Experience with a Service Desk or Trouble ticketing software like BMC Remedyforce or ServiceNow
  • Ability to be proactive and work well in a pressured and growing environment
  • Comfortable working as the sole technical point-of-contact for certain applications on site
  • Must be a team player and be able to work effectively with peers to create a positive environment
  • Ability to learn and articulate solutions to technical and non-technical people
  • Ability to work 7-3 M-F

Keywords: NOC Technician, Network Operations Center, Windows, Linux, VMware, Remedyforce, ServiceNow, Clearance Job, Top Secret Clearance

Job ID: 315632

About Eliassen Group:

Eliassen Group provides strategic talent solutions to drive our clients’ innovation and business results. Leveraging over 30 years of success, our expertise in IT staffing, Agile consulting, creative services, managed services, and life sciences enables us to partner with our clients to execute their business strategy and scale effectively. Headquartered in Reading, MA and with offices from coast to coast, Eliassen Group offers local community presence, deep networks, as well as national reach. For more information, visit http://www.eliassen.com.

Eliassen Group is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

Don’t miss out on our referral program! If we hire a candidate that you refer us to then you can be eligible for a $1,000 referral check!