Non-Profit Memberships Program Manager
Washington, DC
Category: Program/Project Management
Industry: Technology
Reference ID: JN -082026-108365
Date Posted: 08/23/2026
Shortcut: http://careers.eliassen.com/sZLUA1
Description:
Hybrid 3 days onsite / 2 days remote in Washington, DC
Our client is a globally recognized scientific organization dedicated to advancing knowledge, innovation, and discovery in the chemical sciences. The organization supports a large international community of scientists, researchers, educators, and industry professionals through scientific publications, research resources, educational programs, professional development, events, and membership offerings. With a strong mission-driven culture, the organization works to connect scientific communities and promote the advancement of science to address some of the world’s most important challenges.
Due to client requirements, applicants must be willing and able to work on a w2 basis. For our w2 consultants, we offer a great benefits package that includes Medical, Dental, and Vision benefits, 401k with company matching, and life insurance.
Rate: $40.00 to $48.00/hr. w2
Responsibilities:
- Support the development, launch, and ongoing evolution of emerging ACS membership models and membership package innovations.
- Monitor membership package performance, stakeholder feedback, and operational effectiveness to identify enhancement opportunities and support continuous improvement efforts.
- Support post-launch assessment activities, including tracking outcomes, documenting lessons learned, and identifying future enhancement opportunities.
- Partner with Membership Product Strategy leadership and colleagues to identify, prioritize, and execute enhancements that advance member value and Membership objectives.
- Coordinate and support pilot outreach and recruitment activities for priority membership package offerings.
- Assist in the development of communication, education, and engagement materials that support successful rollout and adoption of membership offerings.
- Coordinate with customer service and finance teams to track and support response to Member inquiries and support needs.
- Facilitate feedback loops with members, prospective members, volunteers, and other stakeholders to better understand community needs and expectations.
- Identify recurring themes, opportunities, and challenges from stakeholder engagement activities and communicate findings to product strategy and leadership teams.
- Partner with technology, business, and vendor teams to ensure emerging membership models are aligned with ongoing platform modernization initiatives and enterprise capabilities.
- Help evaluate proposed technology solutions and process improvements to ensure alignment with membership objectives and intended member experiences.
- Facilitate communication between business and technology stakeholders to clarify requirements, resolve issues, and support successful implementation.
- Support collaboration across Membership, Finance, Marketing, Technology, Membership Services, Legal, and other stakeholder groups to support successful product execution.
- Gather and synthesize stakeholder input to support informed decision-making and effective execution of product roadmap priorities.
- Support the development of business processes, operational procedures, and organizational readiness activities needed to successfully launch and maintain new membership models.
- Partner with Legal and other stakeholders to identify and address compliance considerations associated with emerging membership offerings.
- Contribute to presentations, planning materials, status updates, and stakeholder communications related to membership package initiatives.
Experience Requirements:
- 5–8 years of experience in product or program management.
- Experience supporting the development, launch, or ongoing management of customer-facing products, services, programs, or membership offerings.
- Background in scientific, academic, nonprofit, or professional membership organizations desirable.
- Experience working with membership management, customer engagement, or subscription-based business models is a plus.
- Strong execution focus with the ability to translate strategic objectives into actionable plans and measurable outcomes.
- Familiarity with product management principles, roadmap planning, business requirements gathering, or continuous improvement methodologies.
- Data-informed mindset with experience tracking and reporting performance metrics.
- Effective written and verbal communication skills, including the ability to prepare presentations, status updates, requirements documentation, and stakeholder communications.
- Ability to gather, organize, and synthesize feedback from diverse stakeholder groups into actionable recommendations.
Education Requirements:
- Bachelor’s degree required. Advanced degree preferred.
Skills, experience, and other compensable factors will be considered when determining pay rate. The pay range provided in this posting reflects a W2 hourly rate; other employment options may be available that may result in pay outside of the provided range.
W2 employees of Eliassen Group who are regularly scheduled to work 30 or more hours per week are eligible for the following benefits: medical (choice of 3 plans), dental, vision, pre-tax accounts, other voluntary benefits including life and disability insurance, 401(k) with match, and sick time if required by law in the worked-in state/locality.
If anyone reaches out to you about an open position connected with Eliassen Group, please ensure that you are working directly with us by confirming the following:
· When you work with Eliassen Group, all email communication will come from an Eliassen.com address, never Gmail, Yahoo, etc.
· Eliassen Group will never ask you for personal information (home address, bank account, or check routing number) until you have worked with someone clearly associated with Eliassen Group.
If you have any indication of fraudulent activity, please contact fraud@eliassen.com.
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Eliassen Group is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status. Eliassen Group’s Affirmative Action Plan (AAP) is available for inspection by any employee or applicant for employment upon request, during normal business hours of Monday through Friday, 8:30am to 5:30pm EST. Interested persons should contact Phaedra Wells at pwells@eliassen.com for assistance. It is unlawful in Massachusetts and Maryland to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Applicants with disabilities that believe they require an accommodation or assistance with a position, please email our HR team at hradmin@eliassen.com. This email inbox is designed exclusively to assist job seekers whose disability prevents them from being able to apply online. Emails sent for other purposes will not receive a response.
Please be advised that a number of fraudulent job postings have been released under the Eliassen Group brand.
Unfortunately, fraudulent job postings can happen. If anyone reaches out to you about an open position connected with Eliassen Group, never provide personal or financial information to anyone who is not clearly associated with Eliassen Group
If anyone seemingly from Eliassen Group has ever requested this personal information in the past or does so in the future, please contact fraud@eliassen.com.
Please ensure that you are working directly with us by confirming the following:
- When you work with Eliassen Group, all email communication will come from an Eliassen.com address, never Gmail, Yahoo, etc.
- Eliassen Group will never ask you for personal information (home address, bank account, or check routing number) until you have worked with someone clearly associated with Eliassen Group, as indicated above