Ombudsman Specialist in Washington, DC at Eliassen Group

Date Posted: 1/27/2021

Job Snapshot

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Job Description

Our leading client is seeking an Ombudsman Specialist to research and resolve complex complaints and cases.

Due to client requirement, applicants must be willing and able to work on a w2 basis. For our w2 consultants, we offer a great benefits package that includes Medical, Dental, and Vision benefits, 401k with company matching, and life insurance.

Responsibilities of the Ombudsman Specialist:
  • Resolve all BBB and Attorney General cases sent to the organization
  • Communicate professionally and confidently with senior leadership, management, AG, and BBB offices
  • Creatively and confidently problem solve, balancing member needs with organizational constraints
  • Create well written and researched member-focused responses
  • Research and resolve complex membership complaints
Requirements of the Ombudsman Specialist:
  • Bachelor's degree in Business or Communications and at least 6 years of relevant experience
  • PC, Outlook, Word, Excel, and PowerPoint proficiency
  • Exceptional verbal and written communication skills
  • Excellent problem solving and analytical skills.
  • Ability to develop a strong understanding of enterprise policies, procedures, and issue stances 
  • Ability to work in a fast-paced, results-oriented team environment
  • Strong ownership mindset and resolve to follow-through
  • Ability to travel, work flexible shifts as well as flexibility to handle off hours activities
Job ID: 346756

About Eliassen Group:

Eliassen Group provides strategic talent solutions to drive our clients’ innovation and business results. Leveraging over 30 years of success, our expertise in IT staffing, Agile consulting, creative services, managed services, and life sciences enables us to partner with our clients to execute their business strategy and scale effectively. Headquartered in Reading, MA and with offices from coast to coast, Eliassen Group offers local community presence, deep networks, as well as national reach. For more information, visit

Eliassen Group is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

Don’t miss out on our referral program! If we hire a candidate that you refer us to then you can be eligible for a $1,000 referral check!