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Operations Analyst in Cold Spring, KY at Eliassen Group

Date Posted: 2/5/2019

Job Snapshot

  • Employee Type:
    Contract to Hire
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
    2/5/2019

Job Description

We have a new exciting role based out of our leading clients location in Cold Spring, KY, as an Operations Analyst.

We will accept corp to corp or w2 contractors. For our w2 consultants, we offer a great benefits package that includes Medical, Dental, and Vision benefits, 401k with company matching, and life insurance.

Responsibilities of the Operations Analyst:

  • The primary focus of this position is to provide advance support to all applications within Product Development
  • This includes acting as 3rd level support, attempting to resolve tickets that are passed through the KSC, and or tickets that require further investigations
  • This task also includes analyzing support, by providing a report on issues encountered, Improving support process, by implanting automation in monitoring where needed, KSC interaction as well as providing and creating support training documentation for the application

Requirements of the Operations Analyst:

  • Defined as an expert of one or more applications, they are expected to help level 1 and 2 OA’s
  • Bachelor's Degree in IS or related equivalent work experience in an Information Systems position.
  • 1-3 years of experience with Java required: Ability to read code and perform intermediate scripting.
  • Level 3’s should work closely with development team and PO to help prioritize support tickets for the project and be able to provide support enhancement
  • Level 3’s are required to be more technical, than level 2, intermediate scripting and basic Java development is expected
  • Basic Java (1- 2 years) Being able to read java code is the key
  • Scripting experience (they use PERL)
  • Customer Service skills- Communication goes a long way with this role. This person will be the liaison between level 2 support and the business owners as well as the development and QA team
  • Strong Excel skills ( analyzing and creating reports; must be able to write formulas in Excel)
  • Once they find who they want to hire, they will figure out which app they should be assigned to. This means they have to be flexible to work at Cold Spring, KY or BTC

For immediate consideration, please send your latest MS Word resume to Emily Rocco:  erocco@eliassen.com

Job Code: 315672

Keywords: Operations Analyst, PERL, Java, Excel, Customer Service, QA, code

About Eliassen Group:

Eliassen Group provides strategic talent solutions to drive our clients’ innovation and business results. Leveraging nearly 30 years of success, our expertise in IT staffing, Agile consulting, creative services, managed services, and life sciences enables us to partner with our clients to execute their business strategy and scale effectively. Headquartered in Reading, MA and with offices from coast to coast, Eliassen Group offers local community presence, deep networks, as well as national reach. For more information, visit http://www.eliassen.com.

Eliassen Group is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

Don’t miss out on our referral program! If we hire a candidate that you refer us to then you can be eligible for a $1,000 referral check!