P2 Application Support Engineer
Austin, TX
Category: Development
Industry: Financial Services
Reference ID: JN -082026-108154
Date Posted: 09/01/2026
Shortcut: http://careers.eliassen.com/CAStkM
Description:
Hybrid Monday - Thursday. Friday is remote in Austin, TX
Our client seeks a P2 Application Support Engineer to join a second-level support team responsible for stability, reliability, and performance of a financial technology platform supporting thousands of advisors. The role investigates, troubleshoots, and resolves complex incidents escalated from Level 1, collaborates with software engineering and SRE teams for code-level or infrastructure interventions, and operates within an agile, DevOps-oriented culture. The position requires on-site presence in Southwest Austin Monday through Thursday with remote work on Fridays and offers growth opportunities with a clear advancement path.
Due to client requirements, applicants must be willing and able to work on a w2 basis. For our w2 consultants, we offer a great benefits package that includes Medical, Dental, and Vision benefits, 401k with company matching, and life insurance.
Rate: $40.00 to $50.00/hr. w2
JN -082026-108154
Responsibilities:
- Provide second-level technical support for custom and third-party applications across web, API, and data services on Azure App Service, Functions, Container Apps, Service Bus, Azure SQL, Cosmos DB, Storage, and Data Factory.
- Analyze telemetry, logs, and metrics using Azure Application Insights, Log Analytics, and Kusto/KQL to identify root causes and performance bottlenecks.
- Reproduce defects, capture findings, and coordinate escalations with Software Engineering squads and SREs for code or infrastructure changes.
- Own the lifecycle of support tickets including prioritization, stakeholder communication, documentation, and closure within SLAs.
- Maintain functional understanding of applications, Azure infrastructure, and related business processes across modern (.NET, React) and legacy (Angular, .NET Framework 4.x) stacks.
- Document troubleshooting steps, solutions, and runbooks to build team knowledge.
- Participate in Agile ceremonies and contribute to reliability and stability improvements.
- Identify recurring issues and recommend process or application enhancements.
- Collaborate with infrastructure and security teams to implement monitoring, alerts, and automated remediation.
- Troubleshoot integrations for third-party APIs, SSO (OAuth/OIDC), and file transfers.
- Work with limited oversight and participate in periodic off-hours or on-call rotation.
- Champion a culture of collaboration, accountability, and service excellence.
Experience Requirements:
- Experience in application or technical support (L2 or similar).
- Ability to troubleshoot distributed .NET or JavaScript/TypeScript applications in Azure.
- Proficiency analyzing logs and metrics with Azure Monitor and Kusto/KQL.
- Strong SQL skills and familiarity with MS SQL Server and NoSQL such as Cosmos DB.
- Understanding of web architectures and RESTful APIs.
- Experience with Azure services including App Service, Functions, Storage, Application Insights, Log Analytics, Container Apps, Service Bus, Data Factory.
- Working knowledge of Git workflows and CI/CD with Azure DevOps or GitHub Actions.
- Effective communication and ability to translate technical findings for non-technical stakeholders.
- Ability to work independently and as part of a team with strong time management.
- Customer service orientation with focus on resolution and satisfaction.
- Desired: Experience with Scrum or Kanban, basic scripting in PowerShell or Bash, exposure to C#/.NET and React/TypeScript, networking fundamentals, OAuth/OIDC SSO, ITIL, financial services or fintech, Cosmos DB.
Education Requirements:
- Bachelor’s degree in Computer Science, Information Technology, Information Systems, or related field, or equivalent practical experience.
- Typically 2-5 years of relevant experience in application support, technical support, DevOps, or software engineering in an agile environment.
- Demonstrated success resolving production issues in cloud or hybrid architectures, preferably Azure.
- Experience supporting .NET, C#, or React/TypeScript solutions is desired.
- Certifications desired: Microsoft Azure Fundamentals (AZ-900), Azure Administrator Associate (AZ-104) or Azure Developer Associate, ITIL Foundation, Agile or Scrum.
Skills, experience, and other compensable factors will be considered when determining pay rate. The pay range provided in this posting reflects a W2 hourly rate; other employment options may be available that may result in pay outside of the provided range.
W2 employees of Eliassen Group who are regularly scheduled to work 30 or more hours per week are eligible for the following benefits: medical (choice of 3 plans), dental, vision, pre-tax accounts, other voluntary benefits including life and disability insurance, 401(k) with match, and sick time if required by law in the worked-in state/locality.
If anyone reaches out to you about an open position connected with Eliassen Group, please ensure that you are working directly with us by confirming the following:
· When you work with Eliassen Group, all email communication will come from an Eliassen.com address, never Gmail, Yahoo, etc.
· Eliassen Group will never ask you for personal information (home address, bank account, or check routing number) until you have worked with someone clearly associated with Eliassen Group.
If you have any indication of fraudulent activity, please contact fraud@eliassen.com.
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Eliassen Group is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status. Eliassen Group’s Affirmative Action Plan (AAP) is available for inspection by any employee or applicant for employment upon request, during normal business hours of Monday through Friday, 8:30am to 5:30pm EST. Interested persons should contact Phaedra Wells at pwells@eliassen.com for assistance. It is unlawful in Massachusetts and Maryland to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Applicants with disabilities that believe they require an accommodation or assistance with a position, please email our HR team at hradmin@eliassen.com. This email inbox is designed exclusively to assist job seekers whose disability prevents them from being able to apply online. Emails sent for other purposes will not receive a response.
Please be advised that a number of fraudulent job postings have been released under the Eliassen Group brand.
Unfortunately, fraudulent job postings can happen. If anyone reaches out to you about an open position connected with Eliassen Group, never provide personal or financial information to anyone who is not clearly associated with Eliassen Group
If anyone seemingly from Eliassen Group has ever requested this personal information in the past or does so in the future, please contact fraud@eliassen.com.
Please ensure that you are working directly with us by confirming the following:
- When you work with Eliassen Group, all email communication will come from an Eliassen.com address, never Gmail, Yahoo, etc.
- Eliassen Group will never ask you for personal information (home address, bank account, or check routing number) until you have worked with someone clearly associated with Eliassen Group, as indicated above