Platform Architect
Anywhere
Category: Architecture
Industry: Retail
Workplace Type: Remote
Reference ID: JN -062026-107452
Date Posted: 06/15/2026
Shortcut: http://careers.eliassen.com/xIBC7Z
Description:
Remote
Our client seeks a ServiceNow Platform Architect to lead architecture, governance, and strategic evolution of the enterprise ServiceNow platform. The role defines platform direction, ensures scalable and secure implementations, and aligns business and IT to maximize platform value. The architect will drive platform strategy and standards, guide complex solution design, improve platform health and operations, and mentor engineering teams.
This is a contract to hire opportunity. Applicants must be willing and able to work on a w2 basis and convert to FTE following contract duration. For our w2 consultants, we offer a great benefits package that includes Medical, Dental, and Vision benefits, 401k with company matching, and life insurance.
Rate: $100.00 to $110.00/hr. w2
Responsibilities:
- Define and evolve the enterprise ServiceNow architecture vision and roadmap.
- Translate business priorities into scalable platform design patterns and reference architectures.
- Ensure alignment with enterprise architecture, data, AI, and integration strategies.
- Evaluate new capabilities such as Now Assist and GenAI and drive adoption aligned to outcomes.
- Establish and enforce platform guardrails, design standards, and development best practices.
- Advance platform governance across intake, design review, and release standards.
- Ensure secure, compliant delivery aligned to SOX, audit, and enterprise SDLC practices.
- Serve as architectural authority for key decisions and exception management.
- Lead architecture for complex, cross-functional ServiceNow solutions.
- Partner with Product and Engineering to co-own epics and solution outcomes.
- Enable reuse through shared services, integrations, and platform accelerators.
- Ensure solutions meet non-functional requirements including security, scalability, and performance.
- Drive platform reliability, observability, and performance optimization.
- Define and oversee SLAs/SLOs, monitoring, and proactive health scanning.
- Manage technical debt, upgrade strategy, and lifecycle planning.
- Promote operational stability and continuous improvement.
- Mentor engineers and technical leads to elevate platform capability.
- Provide thought leadership on capabilities and limitations and influence stakeholders.
Experience Requirements:
- 8+ years in enterprise platform engineering or architecture.
- 4–5+ years deep ServiceNow experience across multiple modules such as ITSM, CSM, HRSD, and ITOM.
- Proven ability to define platform strategy and architecture at enterprise scale.
- Strong understanding of integration patterns, security models, and enterprise architecture frameworks.
- Proficiency in ServiceNow development and architecture including Flow Designer, custom apps, and integrations.
- Strong foundation in JavaScript, REST APIs, and authentication protocols such as OAuth and SAML.
- Experience with DevSecOps practices including CI/CD, automated testing, and code quality.
- Familiarity with platform observability, performance analytics, and health metrics.
- Ability to bridge business strategy and technical execution with strong communication and influencing skills.
- Passion for customer-centric design and platform simplification with demonstrated ability to lead through influence.
- Preferred certifications: ServiceNow CSA, CAD, and one or more CIS certifications such as ITSM, CSM, HRSD, ITOM, or GRC.
Skills, experience, and other compensable factors will be considered when determining pay rate. The pay range provided in this posting reflects a W2 hourly rate; other employment options may be available that may result in pay outside of the provided range.
W2 employees of Eliassen Group who are regularly scheduled to work 30 or more hours per week are eligible for the following benefits: medical (choice of 3 plans), dental, vision, pre-tax accounts, other voluntary benefits including life and disability insurance, 401(k) with match, and sick time if required by law in the worked-in state/locality.
If anyone reaches out to you about an open position connected with Eliassen Group, please ensure that you are working directly with us by confirming the following:
· When you work with Eliassen Group, all email communication will come from an Eliassen.com address, never Gmail, Yahoo, etc.
· Eliassen Group will never ask you for personal information (home address, bank account, or check routing number) until you have worked with someone clearly associated with Eliassen Group.
If you have any indication of fraudulent activity, please contact fraud@eliassen.com.
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Eliassen Group is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status. Eliassen Group’s Affirmative Action Plan (AAP) is available for inspection by any employee or applicant for employment upon request, during normal business hours of Monday through Friday, 8:30am to 5:30pm EST. Interested persons should contact Phaedra Wells at pwells@eliassen.com for assistance. It is unlawful in Massachusetts and Maryland to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Applicants with disabilities that believe they require an accommodation or assistance with a position, please email our HR team at hradmin@eliassen.com. This email inbox is designed exclusively to assist job seekers whose disability prevents them from being able to apply online. Emails sent for other purposes will not receive a response.
Please be advised that a number of fraudulent job postings have been released under the Eliassen Group brand.
Unfortunately, fraudulent job postings can happen. If anyone reaches out to you about an open position connected with Eliassen Group, never provide personal or financial information to anyone who is not clearly associated with Eliassen Group
If anyone seemingly from Eliassen Group has ever requested this personal information in the past or does so in the future, please contact fraud@eliassen.com.
Please ensure that you are working directly with us by confirming the following:
- When you work with Eliassen Group, all email communication will come from an Eliassen.com address, never Gmail, Yahoo, etc.
- Eliassen Group will never ask you for personal information (home address, bank account, or check routing number) until you have worked with someone clearly associated with Eliassen Group, as indicated above