Process Analyst II
Charlotte, NC
Category: Program/Project Management
Industry: Energy
Reference ID: JN -072026-107800
Date Posted: 07/07/2026
Shortcut: http://careers.eliassen.com/eOtuJQ
Description:
Hybrid 3 on in Charlotte, NC
Our client seeks a Process Analyst II to lead process analysis, mapping, and improvement initiatives while translating findings into clear requirements, user stories, and acceptance criteria. The role will partner with product, business, and technical stakeholders to manage Agile requirements in Jira, perform data analysis with Excel, Power BI, and SQL, and drive data-informed decisions. The analyst will support quality assurance and change management, evaluate KPIs and performance metrics, and identify opportunities to streamline workflows and improve outcomes.
Due to client requirements, applicants must be willing and able to work on a w2 basis. For our w2 consultants, we offer a great benefits package that includes Medical, Dental, and Vision benefits, 401k with company matching, and life insurance.
Rate: $40.00 to $45.00/hr. w2
Responsibilities:
- Lead business process analysis, mapping, and improvement initiatives. Translate findings into documented requirements, user stories, and acceptance criteria.
- Manage Jira and Agile-based requirements gathering while collaborating with product, business, and technical stakeholders.
- Perform data analysis and reporting using Excel, Power BI, and SQL to identify trends, validate data quality, and drive data-informed decisions.
- Support quality assurance activities, including developing and executing QA plans, test plans, validation activities, and release readiness assessments.
- Support change management efforts to enable successful product implementation, stakeholder engagement, and adoption.
- Collaborate across teams to identify continuous improvement opportunities, streamline processes, and drive efficiencies or cost savings.
- Analyze business processes, operational data, data quality and availability, and performance metrics to identify trends, root causes, and opportunities for improvement.
- Perform ad hoc process and data analyses to answer business questions and provide actionable insights.
- Utilize data to help teams evaluate opportunities, develop solutions, and measure business outcomes.
Experience Requirements:
- Experience conducting business and user research and translating findings into business requirements, user stories, and acceptance criteria within Jira.
- Knowledge of and ability to lead process improvement activities, including process mapping and analysis, process design and optimization, methods development, KPI and metric development, ROI and cost-benefit analysis, and financial reviews.
- Proficiency with Jira and Agile methodologies, business process documentation, and requirements gathering.
- Advanced Excel and experience with Power BI or similar data visualization tools.
- SQL or experience querying and validating data.
- Root cause analysis and problem-solving skills.
- Strong communication and stakeholder management skills.
Skills, experience, and other compensable factors will be considered when determining pay rate. The pay range provided in this posting reflects a W2 hourly rate; other employment options may be available that may result in pay outside of the provided range.
W2 employees of Eliassen Group who are regularly scheduled to work 30 or more hours per week are eligible for the following benefits: medical (choice of 3 plans), dental, vision, pre-tax accounts, other voluntary benefits including life and disability insurance, 401(k) with match, and sick time if required by law in the worked-in state/locality.
If anyone reaches out to you about an open position connected with Eliassen Group, please ensure that you are working directly with us by confirming the following:
· When you work with Eliassen Group, all email communication will come from an Eliassen.com address, never Gmail, Yahoo, etc.
· Eliassen Group will never ask you for personal information (home address, bank account, or check routing number) until you have worked with someone clearly associated with Eliassen Group.
If you have any indication of fraudulent activity, please contact fraud@eliassen.com.
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Eliassen Group is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status. Eliassen Group’s Affirmative Action Plan (AAP) is available for inspection by any employee or applicant for employment upon request, during normal business hours of Monday through Friday, 8:30am to 5:30pm EST. Interested persons should contact Phaedra Wells at pwells@eliassen.com for assistance. It is unlawful in Massachusetts and Maryland to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Applicants with disabilities that believe they require an accommodation or assistance with a position, please email our HR team at hradmin@eliassen.com. This email inbox is designed exclusively to assist job seekers whose disability prevents them from being able to apply online. Emails sent for other purposes will not receive a response.
Please be advised that a number of fraudulent job postings have been released under the Eliassen Group brand.
Unfortunately, fraudulent job postings can happen. If anyone reaches out to you about an open position connected with Eliassen Group, never provide personal or financial information to anyone who is not clearly associated with Eliassen Group
If anyone seemingly from Eliassen Group has ever requested this personal information in the past or does so in the future, please contact fraud@eliassen.com.
Please ensure that you are working directly with us by confirming the following:
- When you work with Eliassen Group, all email communication will come from an Eliassen.com address, never Gmail, Yahoo, etc.
- Eliassen Group will never ask you for personal information (home address, bank account, or check routing number) until you have worked with someone clearly associated with Eliassen Group, as indicated above