Product Analyst
Anywhere
Category: Product Management
Industry: Healthcare
Workplace Type: Remote
Reference ID: JN -092026-108454
Date Posted: 08/31/2026
Shortcut: http://careers.eliassen.com/rQbU5f
Description:
Remote
Our client is seeking a product analyst to own the measurement and storytelling layer connecting digital self-service experiences to operational outcomes including call center volume, containment, and patient experience. The analyst will operate at the intersection of product, operations, and executive reporting by integrating data from multiple sources, diagnosing trends and drivers, and translating insights into clear, actionable recommendations for leadership.
Due to client requirements, applicants must be willing and able to work on a w2 basis. For our w2 consultants, we offer a great benefits package that includes Medical, Dental, and Vision benefits, 401k with company matching, and life insurance.
Rate: $60.00 to $70.00/hr. w2
Responsibilities:
- Define and maintain product analytics frameworks that map digital self-service behaviors to operational outcomes.
- Ingest and harmonize data from multiple systems and owners to create a single source of truth for performance.
- Investigate trends to determine the why behind changes in call volume, containment, and patient experience.
- Develop clear, concise dashboards and reports for product, operations, and executive audiences.
- Translate findings into prioritized recommendations with expected impact and success metrics.
- Partner with product managers and operational leaders to validate hypotheses and measure results.
- Establish governance for metrics, event taxonomies, and data quality.
- Communicate insights through compelling narratives tailored to stakeholder needs.
Experience Requirements:
- Proven background in product analytics with experience connecting digital journeys to operational metrics.
- Hands-on proficiency with data querying and visualization tools.
- Ability to synthesize data from disparate sources and resolve data quality issues.
- Experience building executive-ready reporting and actionable recommendations.
- Strong analytical storytelling and stakeholder communication skills.
- Healthcare or contact center analytics experience preferred.
Skills, experience, and other compensable factors will be considered when determining pay rate. The pay range provided in this posting reflects a W2 hourly rate; other employment options may be available that may result in pay outside of the provided range.
W2 employees of Eliassen Group who are regularly scheduled to work 30 or more hours per week are eligible for the following benefits: medical (choice of 3 plans), dental, vision, pre-tax accounts, other voluntary benefits including life and disability insurance, 401(k) with match, and sick time if required by law in the worked-in state/locality.
If anyone reaches out to you about an open position connected with Eliassen Group, please ensure that you are working directly with us by confirming the following:
· When you work with Eliassen Group, all email communication will come from an Eliassen.com address, never Gmail, Yahoo, etc.
· Eliassen Group will never ask you for personal information (home address, bank account, or check routing number) until you have worked with someone clearly associated with Eliassen Group.
If you have any indication of fraudulent activity, please contact fraud@eliassen.com.
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Eliassen Group is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status. Eliassen Group’s Affirmative Action Plan (AAP) is available for inspection by any employee or applicant for employment upon request, during normal business hours of Monday through Friday, 8:30am to 5:30pm EST. Interested persons should contact Phaedra Wells at pwells@eliassen.com for assistance. It is unlawful in Massachusetts and Maryland to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Applicants with disabilities that believe they require an accommodation or assistance with a position, please email our HR team at hradmin@eliassen.com. This email inbox is designed exclusively to assist job seekers whose disability prevents them from being able to apply online. Emails sent for other purposes will not receive a response.
Please be advised that a number of fraudulent job postings have been released under the Eliassen Group brand.
Unfortunately, fraudulent job postings can happen. If anyone reaches out to you about an open position connected with Eliassen Group, never provide personal or financial information to anyone who is not clearly associated with Eliassen Group
If anyone seemingly from Eliassen Group has ever requested this personal information in the past or does so in the future, please contact fraud@eliassen.com.
Please ensure that you are working directly with us by confirming the following:
- When you work with Eliassen Group, all email communication will come from an Eliassen.com address, never Gmail, Yahoo, etc.
- Eliassen Group will never ask you for personal information (home address, bank account, or check routing number) until you have worked with someone clearly associated with Eliassen Group, as indicated above