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Product Implementation Manager in Morrisville, NC at Eliassen Group

Date Posted: 1/31/2019

Job Snapshot

Job Description

We have an exciting new position with one of our clients for a Product Implementation Manager.

The successful candidate will be primarily responsible for leading external clients through implementations for multiple Risk Management and Compliance Products. The Product Implementation role will also be responsible for leading and delivering a satisfactory product to clients on time, on budget, and using the assigned resources.

We will accept corp to corp or w2 contractors. For our w2 consultants, we offer a great benefits package that includes Medical, Dental, and Vision benefits, 401k with company matching, and life insurance.

Responsibilities of the Product Implementation Manager:

  • Consultative work with clients to define their requirements and product needs, and to guide them through the set-up process for the client’s online applications
  • Work with clients to determine workflows, documents, and procedures to verify proper product usage
  • Create and maintain customer specific project plans, ensure resources are scheduled accordingly to complete tasks, and manage client expectations for their online application implementation
  • Complete account specific requirements, thoroughly test, and ensure accurate product set up
  • Deliver top quality customer service throughout the implementation process
  • Communicate effectively with excellent verbal and written skills
  • Build strong relationships with client team members, work successfully under pressure, maintain positive attitude, and meet client project deadlines in an efficient and professional manner
  • Provide support to customers, answering questions on function and usage of product
  • Follow the documented internal implementation processes
  • Miscellaneous other items and ad hoc projects
  • Perform some on-site client work, including the ability to travel up to approximately 10%

 Requirements of the Product Implementation Manager:

  • Excellent business relations skills, including written and verbal communications, and group presentation skills
  • Organized and detail-oriented with the ability to successfully prioritize multiple responsibilities for multiple projects, with effective and timely follow-up
  • Ability to define, measure, analyze, suggest improvements, and implement controls related to any projects or processes
  • Penchant for understanding and designing workflows and business processes
  • Strong analytical skills, including understanding and troubleshooting software product configurations
  • Ability to successfully interact with senior management internally and with clients
  • Extremely responsive, results oriented, and an effective problem solver
  • Highly flexible, able to learn quickly, and responsible for their actions
  • Comfortable setting customer expectations and communicating internally to ensure tasks are on schedule, offering suggestions to mitigate risks to avoid delays
  • Strong working knowledge of Microsoft Office products including Word, Excel, Outlook, Project, and Visio

Preferred Skills for the Product Implementation Manager:

  • Project Management experience or PMP certification
  • Knowledge of the securities and/or insurance industries 

About Eliassen Group:

Eliassen Group provides strategic talent solutions to drive our clients’ innovation and business results. Leveraging nearly 30 years of success, our expertise in IT staffing, Agile consulting, creative services, managed services, and life sciences enables us to partner with our clients to execute their business strategy and scale effectively. Headquartered in Reading, MA and with offices from coast to coast, Eliassen Group offers local community presence, deep networks, as well as national reach. For more information, visit

Eliassen Group is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

Don’t miss out on our referral program! If we hire a candidate that you refer us to then you can be eligible for a $1,000 referral check!