Product Manager
Chicago, IL
Category: Product Management
Industry: Financial Services
Standard Hours: Open
Reference ID: JN -082026-108413
Date Posted: 08/26/2026
Shortcut: http://careers.eliassen.com/abh3Vi
Description:
Hybrid 3 days onsite or remote in Chicago, IL
Our client seeks a Product Manager to lead the Card Delivery Platform (CDS) stack with a focus on efficiency, stability, and operational excellence. The role oversees daily platform operations for physical credit card issuance at scale, improving platform stability and quality of service. The Product Manager will drive Run the Engine and Run the Business activities, maintain a vulnerability-free and well-managed platform, and adhere to core operating principles. The role will also partner with the Graffiti Platform team to plan and execute migration of CDS BAU traffic to Graffiti 2.0 and operationally prepare for CDS end of life in 2026. This is a 6-month contract with a hybrid preference in Chicago, or remote with adherence to standard EST hours.
Due to client requirements, applicants must be willing and able to work on a w2 basis. For our w2 consultants, we offer a great benefits package that includes Medical, Dental, and Vision benefits, 401k with company matching, and life insurance.
Rate: $40.00 to $44.00/hr. w2
Responsibilities:
- Lead daily operations of the Card Delivery Platform to support large-scale physical card issuance.
- Own Run the Engine and Run the Business activities to ensure platform health and service quality.
- Maintain a vulnerability-free, well-managed platform aligned to core operating principles.
- Drive improvements in platform stability, efficiency, and customer experience outcomes.
- Partner with the Graffiti Platform team to plan and migrate CDS BAU traffic to Graffiti 2.0.
- Operationally prepare for CDS end of life in 2026, including risk mitigation and readiness plans.
- Monitor performance, incident trends, and SLAs, and implement corrective actions.
- Coordinate with cross-functional stakeholders and vendors to resolve issues promptly.
Experience Requirements:
- Proven product management experience supporting mission-critical platform operations.
- Background in payments, card issuance, or similar high-volume fulfillment platforms.
- Experience with run-the-engine and run-the-business operational frameworks.
- Track record improving platform stability, reliability, and service quality.
- Experience driving platform migrations and end-of-life transitions.
- Strong stakeholder management and vendor coordination skills.
- Familiarity with vulnerability management and operational risk controls.
Skills, experience, and other compensable factors will be considered when determining pay rate. The pay range provided in this posting reflects a W2 hourly rate; other employment options may be available that may result in pay outside of the provided range.
W2 employees of Eliassen Group who are regularly scheduled to work 30 or more hours per week are eligible for the following benefits: medical (choice of 3 plans), dental, vision, pre-tax accounts, other voluntary benefits including life and disability insurance, 401(k) with match, and sick time if required by law in the worked-in state/locality.
If anyone reaches out to you about an open position connected with Eliassen Group, please ensure that you are working directly with us by confirming the following:
· When you work with Eliassen Group, all email communication will come from an Eliassen.com address, never Gmail, Yahoo, etc.
· Eliassen Group will never ask you for personal information (home address, bank account, or check routing number) until you have worked with someone clearly associated with Eliassen Group.
If you have any indication of fraudulent activity, please contact fraud@eliassen.com.
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Eliassen Group is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status. Eliassen Group’s Affirmative Action Plan (AAP) is available for inspection by any employee or applicant for employment upon request, during normal business hours of Monday through Friday, 8:30am to 5:30pm EST. Interested persons should contact Phaedra Wells at pwells@eliassen.com for assistance. It is unlawful in Massachusetts and Maryland to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Applicants with disabilities that believe they require an accommodation or assistance with a position, please email our HR team at hradmin@eliassen.com. This email inbox is designed exclusively to assist job seekers whose disability prevents them from being able to apply online. Emails sent for other purposes will not receive a response.
Please be advised that a number of fraudulent job postings have been released under the Eliassen Group brand.
Unfortunately, fraudulent job postings can happen. If anyone reaches out to you about an open position connected with Eliassen Group, never provide personal or financial information to anyone who is not clearly associated with Eliassen Group
If anyone seemingly from Eliassen Group has ever requested this personal information in the past or does so in the future, please contact fraud@eliassen.com.
Please ensure that you are working directly with us by confirming the following:
- When you work with Eliassen Group, all email communication will come from an Eliassen.com address, never Gmail, Yahoo, etc.
- Eliassen Group will never ask you for personal information (home address, bank account, or check routing number) until you have worked with someone clearly associated with Eliassen Group, as indicated above