Product Owner
Charlotte, NC
Category: Product Management
Industry: Communications
Standard Hours: Open
Reference ID: JN -092026-108678
Date Posted: 09/20/2026
Shortcut: http://careers.eliassen.com/L7FlDj
Description:
On-site in Charlotte, NC
Our client seeks two Product Owners to serve as the primary DSCX point of contact for UCC. The ideal candidates will partner with development teams to translate business needs into clear, effective customer communications across channels. This role manages backlogs and roadmaps in Jira, prepares requirements and user stories, and ensures communications meet experience and technical standards across email, SMS, RCS, push notifications, and related channels.
Due to client requirements, applicants must be willing and able to work on a w2 basis. For our w2 consultants, we offer a great benefits package that includes Medical, Dental, and Vision benefits, 401k with company matching, and life insurance.
Rate: $50.00 to $55.00/hr. w2
JN -092026-108678
Responsibilities:
- Serve as the primary DSCX point of contact for UCC on technical questions, prioritization, and handoffs.
- Collaborate with Journey Owners and complete Business Requirements Documentation for communications projects.
- Gather requirements, write user stories, and clarify experience needs for handoff to development groups.
- Act as the technical and experience liaison for communications projects with UCC.
- Create input tickets for UCC and groom projects to ensure understanding of details, triggers, and communication needs.
- Manage the team roadmap and backlog structure in Jira, aligned to UCC delivery dates.
- Review communications for clarity, experience quality, and technical parameter verification.
- Collaborate with CX, development, design/content, marketing, and customer support to deliver scalable, personalized communications.
- Oversee communications across email, SMS, RCS, push notifications, and related channels.
Experience Requirements:
- Minimum 6 years of Product Owner experience.
- Project management experience of 2 years is a plus. Digital producer experience may be considered in combination with product experience.
- Proficiency with Jira.
- Ability to analyze and synthesize complex data and communicate effectively in writing and speaking.
- Ability to manage multiple projects and deliver under pressure.
- Skill in documenting, preparing, and presenting data-driven materials.
- Experience working with development teams to translate business needs into customer communications.
- Understanding of customer experience best practices.
- Telecommunications and prior Spectrum experience are pluses, not required.
Education Requirements:
- Bachelor’s degree in Business Administration or related field, or equivalent experience.
Skills, experience, and other compensable factors will be considered when determining pay rate. The pay range provided in this posting reflects a W2 hourly rate; other employment options may be available that may result in pay outside of the provided range.
W2 employees of Eliassen Group who are regularly scheduled to work 30 or more hours per week are eligible for the following benefits: medical (choice of 3 plans), dental, vision, pre-tax accounts, other voluntary benefits including life and disability insurance, 401(k) with match, and sick time if required by law in the worked-in state/locality.
If anyone reaches out to you about an open position connected with Eliassen Group, please ensure that you are working directly with us by confirming the following:
· When you work with Eliassen Group, all email communication will come from an Eliassen.com address, never Gmail, Yahoo, etc.
· Eliassen Group will never ask you for personal information (home address, bank account, or check routing number) until you have worked with someone clearly associated with Eliassen Group.
If you have any indication of fraudulent activity, please contact fraud@eliassen.com.
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Eliassen Group is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status. Eliassen Group’s Affirmative Action Plan (AAP) is available for inspection by any employee or applicant for employment upon request, during normal business hours of Monday through Friday, 8:30am to 5:30pm EST. Interested persons should contact Phaedra Wells at pwells@eliassen.com for assistance. It is unlawful in Massachusetts and Maryland to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Applicants with disabilities that believe they require an accommodation or assistance with a position, please email our HR team at hradmin@eliassen.com. This email inbox is designed exclusively to assist job seekers whose disability prevents them from being able to apply online. Emails sent for other purposes will not receive a response.
Please be advised that a number of fraudulent job postings have been released under the Eliassen Group brand.
Unfortunately, fraudulent job postings can happen. If anyone reaches out to you about an open position connected with Eliassen Group, never provide personal or financial information to anyone who is not clearly associated with Eliassen Group
If anyone seemingly from Eliassen Group has ever requested this personal information in the past or does so in the future, please contact fraud@eliassen.com.
Please ensure that you are working directly with us by confirming the following:
- When you work with Eliassen Group, all email communication will come from an Eliassen.com address, never Gmail, Yahoo, etc.
- Eliassen Group will never ask you for personal information (home address, bank account, or check routing number) until you have worked with someone clearly associated with Eliassen Group, as indicated above