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Product Support Senior Analyst in Woburn, MA at Eliassen Group

Date Posted: 2/1/2019

Job Snapshot

  • Employee Type:
  • Location:
    Woburn, MA
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:

Job Description

We currently have an exciting new role with one of our industry leading client's based out of Woburn, MA.

We will accept corp to corp or w2 contractors. For our w2 consultants, we offer a great benefits package that includes Medical, Dental, and Vision benefits, 401k with company matching, and life insurance.

Responsibilities for the Product Support Senior Analyst:

  • Ensure an application and/or portfolio of applications are enhanced and maintained to meet customer functional requirements and strategic business goals
  • Serve as senior member of a matrix project team and ensure timely, regularly-scheduled delivery of user improvements and enhancements by effectively using a combination of Waterfall and Agile methodologies
  • Scope and prioritize enhancement requests with multiple stakeholders, including the Project Management Organization, other internal business customers, and senior management; manage and maintain product road-map
  • Apply technical knowledge and software development experience to envision and design creative but feasible solution options
  • Partner with Project Managers to develop, implement, and execute project plans
  • Develop and maintain productive business customer relationships; be the “voice of the customer” to the IT project team and with project team members (Project Managers, Business Analysts, Quality Assurance Analysts, and Software Developers); support development and delivery in a collaborative manner
  • Ensure business and operational readiness for deployment of system enhancements, new products, and process changes; support end-user training
  • Lead problem resolution to ensure customers receive prompt, efficient service; assume ultimate responsibility for customer satisfaction
  • Drive data-gathering and analysis to support business case creation
  • Evaluate, select, and implement new technologies
  • Provide guidance and support to other team members; serve as backup for the Product Support Manager

Requirements of the Product Support Senior Analyst:

  • Able to provide technical direction and drive innovation amidst uncertainty and ambiguity
  • Experience as the product expert relative to area of responsibilities (e.g., Salesforce)
  • Strong, working knowledge of Agile, Waterfall, and other IT project management methodologies, with experience leading cross-functional projects
  • Understanding of relational databases and complex queries and table structures
  • Firm understanding of IT and business concepts with ability to evaluate the impact of business changes on systems
  • Excellent computer skills, including Microsoft Office suite and related tools (e.g., Visio, Project, OneNote, etc.)
  • Strong relationship-development skills resulting in long-term, mutually beneficial client relationships
  • Self-motivated; able to work both independently to complete tasks and respond to department requests and with others to utilize their resources and knowledge to identify quality solutions
  • Strong personal organization, planning, and project management skills; ability to prioritize tasks to meet requirements and deadlines
  • Ability to work in a time-sensitive and high-volume environment
  • Ability to identify key contacts for follow up; ability to communicate project and status updates to team and cross-functionally to ensure understanding 
  • Bachelor’s degree required
  • Minimum 5 years of product management and/or system administration experience required
  • Minimum 3 years of experience with the product (e.g. Salesforce) required
  • Tower industry, operations, leasing, or real estate experience preferred.
Job ID: 315612

Keywords: Product Support Senior Analyst, One Note, Visio, Project, Office Suite, Agile, Waterfall, Strong interpersonal communication skills, Salesforce, 

About Eliassen Group:

Eliassen Group provides strategic talent solutions to drive our clients’ innovation and business results. Leveraging nearly 30 years of success, our expertise in IT staffing, Agile consulting, creative services, managed services, and life sciences enables us to partner with our clients to execute their business strategy and scale effectively. Headquartered in Reading, MA and with offices from coast to coast, Eliassen Group offers local community presence, deep networks, as well as national reach. For more information, visit

Eliassen Group is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

Don’t miss out on our referral program! If we hire a candidate that you refer us to then you can be eligible for a $1,000 referral check!