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RMA Manager in Frederick, MD at Eliassen Group

Date Posted: 5/14/2019

Job Snapshot

  • Employee Type:
    Contract to Hire
  • Location:
    Frederick, MD
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:

Job Description

We have a great opportunity for a Return Material Authorization (RMA) Manager with our industry-leading client in Frederick.

Due to federal security contract requirements, applicant must be a US Citizen.

Responsibilities of the RMA Manager:

  • Manage and mentor technical staff
  • Ensure repaired equipment meets customer standards
  • Ensure documentation is comprehensive and accurate
  • Compile performance evaluations and training records for HR
  • Respond to external customer inquiries effectively
  • Set and maintain job repair schedules according to SLAs
  • Assist with repairs/production as needed

Requirements of the RMA Manager:

  • Bachelor's degree in Computer Science or related field; or, diploma and 4 years of experience
  • At least 3 years in server-based hardware support and/or assembly
  • At least 2 years of supervisory or project management experience
  • CompTIA A+ required or 2 year's of job specific related experience
  • CompTIA Server+ or 2 year's of job specific related experience desired
  • Ability to assemble and troubleshoot computer hardware

Job ID: 319179

About Eliassen Group:

Eliassen Group provides strategic talent solutions to drive our clients’ innovation and business results. Leveraging over 30 years of success, our expertise in IT staffing, Agile consulting, creative services, managed services, and life sciences enables us to partner with our clients to execute their business strategy and scale effectively. Headquartered in Reading, MA and with offices from coast to coast, Eliassen Group offers local community presence, deep networks, as well as national reach. For more information, visit

Eliassen Group is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

Don’t miss out on our referral program! If we hire a candidate that you refer us to then you can be eligible for a $1,000 referral check!