Salesforce Business Systems Analyst
Maryland Heights, MO
Category: Business Analysis
Industry: Communications
Standard Hours: Open
Reference ID: JN -092026-108640
Date Posted: 09/16/2026
Shortcut: http://careers.eliassen.com/sAucFN
Description:
Hybrid 4 onsite in Maryland Heights, MO
Our client seeks a Business Systems Analyst to support Salesforce-driven field operations and workforce management initiatives for the Tech Mobile domain. The role shall shape early-stage requests, define measurable value, and translate operational needs into clear requirements for enhancements to a field-technician application integrating with a Salesforce-based workforce management platform. The position values hands-on experience with field-operations workforce management capabilities including technician scheduling, routing optimization, appointment and capacity planning, geofenced arrival, and skill-based matching.
Due to client requirements, applicants must be willing and able to work on a w2 basis. For our w2 consultants, we offer a great benefits package that includes Medical, Dental, and Vision benefits, 401k with company matching, and life insurance.
Rate: $50.00 to $57.00/hr. w2
Responsibilities:
- Partner with Product Management to assess and shape incoming feature requests and define scope prior to delivery intake.
- Articulate business value, impacted users, problem statements, and alignment with product strategy for each proposed feature.
- Define success metrics and measurable outcomes. Collaborate with analytics partners to enable dashboards and reporting.
- Maintain continuity of the value story from intake through delivery, ensuring teams understand the why and validation approach.
- Elicit, document, and manage requirements for enhancements to a field-technician application integrating with Salesforce-based workforce management.
- Translate operational workflows into functional and non-functional requirements, user stories, and acceptance criteria.
- Support cross-functional stakeholders through backlog refinement, prioritization, and release readiness.
Experience Requirements:
- 5 to 10 years in Business Analysis, Product Management, or a related analytical discipline.
- Field-operations workforce management experience strongly preferred, including technician scheduling, geographic route optimization, appointment and capacity planning, geofenced arrival, and skill or qualification matching.
- Hands-on exposure to one or more field WFM platforms such as Salesforce Field Service, Oracle Field Service, ClickSoftware, ServiceNow FSM, SAP FSM, Microsoft Dynamics 365 Field Service, IFS/Clevest, ServicePower, Skedulo, or comparable dispatch and scheduling engines. Proprietary operator platforms in telecom, cable, or utilities are acceptable.
- Demonstrated ability to shape ambiguous requests into well-defined features with measurable outcomes.
- Ability to translate technical and operational details into business-language justifications.
- Experience collaborating with analytics teams to implement success metrics and reporting.
- Contact-center WFM experience alone does not meet the field-operations requirement.
Skills, experience, and other compensable factors will be considered when determining pay rate. The pay range provided in this posting reflects a W2 hourly rate; other employment options may be available that may result in pay outside of the provided range.
W2 employees of Eliassen Group who are regularly scheduled to work 30 or more hours per week are eligible for the following benefits: medical (choice of 3 plans), dental, vision, pre-tax accounts, other voluntary benefits including life and disability insurance, 401(k) with match, and sick time if required by law in the worked-in state/locality.
If anyone reaches out to you about an open position connected with Eliassen Group, please ensure that you are working directly with us by confirming the following:
· When you work with Eliassen Group, all email communication will come from an Eliassen.com address, never Gmail, Yahoo, etc.
· Eliassen Group will never ask you for personal information (home address, bank account, or check routing number) until you have worked with someone clearly associated with Eliassen Group.
If you have any indication of fraudulent activity, please contact fraud@eliassen.com.
-
Salesforce WFM Program Manager
Charlotte, NC
Description: Hybrid 4 onsite in either Charlotte, NC or St. Louis, MO Our client seeks a program leader to own the end-to-end Salesforce Workforce Management roadmap for field operations. The role shall translate business priorities into executable pla...
Date Posted: 09/01/2026 Recommended
-
Salesforce Developer
Westlake, TX
Description: Hybrid Every Other Week onsite / 5 days in Westlake, TX Our client seeks an experienced Salesforce Developer to support a healthcare-focused Medicare Services platform. You will design, develop, and enhance Salesforce-based solutions acros...
Date Posted: 09/27/2026 Recommended
-
Salesforce/MuleSoft Developer
Anywhere
Description: Remote in either Washington, DC Our client seeks a mid-level Salesforce/MuleSoft Developer to support enterprise digital transformation and integration initiatives. The role will develop and configure Salesforce solutions, design APIs and ...
Date Posted: 09/15/2026 Recommended
-
Business Analyst, Call Center Technology: UCM App Team
Charlotte, NC
Description: Hybrid 4/1 in Charlotte, NC Our client is seeking a Business Analyst, Call Center Technology: UCM App Team to support the Unified Case Management application that enables call center operations. The role will collect and author business re...
Date Posted: 09/02/2026 Recommended
-
AI Engineer
Anywhere
Description: Remote Our client seeks an AI Engineer to build, test, and deploy AI-powered solutions that address healthcare challenges within the PACE program. The role focuses on leveraging enterprise AI models to deliver applications such as particip...
Date Posted: 09/28/2026 Recommended
-
Salesforce Developer
Covington
Description: On-site Every Other Week onsite / 5 days in Covington, KY Our client seeks a Salesforce Developer to build and enhance CRM capabilities that support customer service and healthcare product experiences within Workplace Investing. The team l...
Date Posted: 09/27/2026 Recommended
-
Senior Applications Developer/Engineer
Germantown, MD
Description: On-site in either Germantown, MD or Lemont, IL or Oak Ridge, TN Our client seeks a Senior Applications Developer/Engineer to lead Atlassian-centered enterprise application modernization. The role will drive Jira and Confluence cloud migrat...
Date Posted: 09/24/2026 Recommended
-
Salesforce Product Manager
Anywhere
Description: Remote in either Raleigh, NC or Charlotte, NC Our client is seeking an experienced Salesforce Product Manager to lead strategic Salesforce initiatives supporting Treasury Management, Wealth Management, Merchant Services, Client Solutions, ...
Date Posted: 09/07/2026 Recommended
-
PGO Training and Workforce Program Manager
Charlotte, NC
Description: Hybrid 3 days on-site in Charlotte, NC Our client seeks a PGO Training and Workforce Program Manager to set strategic direction and manage lighting training initiatives within Power Grid Operations. The role defines and delivers training p...
Date Posted: 09/23/2026 Recommended
-
Associate Account Executive
New York, NY
Description: Hybrid 4 days onsite in New York, NY The Associate Account Executive (AAE) serves as the day-to-day point of contact for the implementation and management of programmatic advertising buys. This person acts as the primary liaison between ou...
Date Posted: 09/21/2026 Recommended
-
Senior Decision Science Product Consultant
Orlando, FL
Description: Hybrid 2 days onsite in Orlando, FL Our client seeks two Senior Decision Science Product Consultants to support the Disney Cruise Line Revenue Management System. These roles will bridge business and technical teams, translate requirements ...
Date Posted: 09/15/2026 Recommended
-
Senior Program Manager, Solutions Engineering
Burbank, CA
Description: Hybrid 4 Days a week on-site in Burbank, CA Our client seeks a Senior Program Manager, Solutions Engineering to translate complex creative and operational challenges into scalable technology solutions. This stakeholder-facing role within t...
Date Posted: 09/08/2026 Recommended
-
Sr. Full Stack Engineer
Durham, NC
Description: On-site Every Other Week onsite / 5 days in Physical Location or Durham, NC Our client seeks a Senior Full Stack Engineer to build GenAI-enabled applications, integrations, and reusable services that improve product delivery workflows acro...
Date Posted: 09/15/2026 Recommended
-
Mainframe Developer
Westlake, TX
Description: Hybrid Every Other Week onsite / 5 days in Westlake, TX Our client seeks a Mainframe Developer to design, build, and support applications on a Z/OS platform. The team leverages financial domain expertise across demographic and financial fe...
Date Posted: 09/09/2026 Recommended
-
Principal Engineer
Anywhere
Description: Remote **Must reside in Colorado, Utah, or Florida** Our client seeks a hands-on Principal Engineer to shape the future of its customer onboarding platform while remaining engaged in daily coding. The role requires driving architectural de...
Date Posted: 09/22/2026 Recommended
-
Software Applications Developer I
Anaheim, CA
Description: On-site in Anaheim, CA Our client seeks a Software Applications Developer I to develop, maintain, enhance, and troubleshoot business-critical applications in a fast-paced enterprise environment. The role collaborates with business users, t...
Date Posted: 09/23/2026 Recommended
-
Associate Account Executive, Programmatic Sales
New York, NY
Description: Hybrid 4 days onsite; 1 day remote in New York, NY Our client seeks an Associate Account Executive, Programmatic Sales to assist Programmatic Account Executives with execution, management, and reporting of digital advertising campaigns. Th...
Date Posted: 09/15/2026 Recommended
-
ServiceNow Developer - Discovery and Integrations
Anywhere
Description: Remote Our client seeks an experienced ServiceNow Developer focused on Discovery and Integrations to support the Department of Transportation. The role will design and support the Service Management System, lead integrations, and deliver n...
Date Posted: 09/30/2026 Recommended
-
Systems Analyst
Westlake, TX
Description: Hybrid Every Other Week onsite / 5 days in Westlake, TX Our client seeks a Systems Analyst to join the Workplace Investing Technology team supporting the Defined Benefit platform. The role contributes to mission-critical pension systems by...
Date Posted: 09/05/2026 Recommended
-
EMR/EHR Application Support Manager
Anywhere
Description: Remote Our client seeks an Application Support Manager to lead production support, maintenance, optimization, and continuous improvement of EMR/EHR and related clinical applications. The manager will mentor Application Support Analysts, pa...
Date Posted: 09/24/2026 Recommended
-
IT Training & Knowledge Management Specialist
Kings Point, NY
Description: Hybrid in Kings Point, NY Our client seeks an IT Training & Knowledge Management Specialist to deliver Microsoft 365 and general IT training, develop user-focused documentation, and maintain knowledge assets. The role will facilitate onboa...
Date Posted: 09/09/2026 Recommended
-
Senior Software Engineer
Boston, MA
Description: Hybrid At least 2 days per week in office in Boston, MA Our client seeks a Senior Software Engineer to join the team and lead design, delivery, and technical strategy for scalable, secure, and reliable data platforms. You will work across ...
Date Posted: 09/13/2026 Recommended
-
Tier 1 Security Analyst
Maryland Heights, MO
Description: On-site in Anaheim, CA Our client seeks a Tier 1 Security Analyst to support a 24x7 Security Operations Center. The mission is to monitor, alert, respond, and report on cyber threats targeting County of Orange assets, systems, and data. Th...
Date Posted: 09/21/2026 Recommended
-
Implementation Coordinator
Atlanta, GA
Description: Hybrid 2-3x weekly in Atlanta, GA Our client seeks an Implementation Coordinator to support the rollout of a Sales and Catering platform across hotels. The coordinator will manage hotel-level implementation tasks, track milestones, coordin...
Date Posted: 09/13/2026 Recommended
-
Workday Payroll Program Manager
Washington, DC
Description: Hybrid 2 days onsite / 3 days remote in Washington, DC Our client seeks a Senior Program Manager to lead enterprise Human Capital Management initiatives with a primary focus on Workday and UKG. The role will plan, coordinate, and drive exe...
Date Posted: 09/29/2026 Recommended
-
Product Owner
Charlotte, NC
Description: On-site in Charlotte, NC Our client seeks two Product Owners to serve as the primary DSCX point of contact for UCC. The ideal candidates will partner with development teams to translate business needs into clear, effective customer communi...
Date Posted: 09/20/2026 Recommended
-
IT Infra Project Manager I
St. Petersburg, FL
Description: Hybrid 3 on in St. Petersburg, FL Our client seeks an experienced Telecommunications Project Manager to coordinate and deliver small to medium infrastructure initiatives supporting generation, transmission, telecom, solar, facilities, real...
Date Posted: 09/08/2026 Recommended
-
Mid-Level Databricks/Informatica Data Engineer
Anywhere
Description: Remote Our client seeks a Mid-Level Databricks/Informatica Data Engineer to support enterprise data modernization, cloud migration, analytics, and integration initiatives. The role involves building scalable data pipelines in Databricks, d...
Date Posted: 09/15/2026 Recommended
-
Product Design Lead
New York, NY
Description: Hybrid 4 days on-site in New York, NY Join a global financial services leader that's investing heavily in design transformation. You'll be part of a growing Accelerator Design team that partners across the organization to solve complex bus...
Date Posted: 09/25/2026 Recommended
-
Microsoft M365 Trainer
Washington, DC
Description: Hybrid 2 days onsite / 3 days remote in Washington, DC Our client seeks a Microsoft M365 Trainer to develop and deliver training that improves workplace efficiency across Microsoft 365 and other enterprise applications. The trainer will co...
Date Posted: 09/15/2026 Recommended
Eliassen Group is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status. Eliassen Group’s Affirmative Action Plan (AAP) is available for inspection by any employee or applicant for employment upon request, during normal business hours of Monday through Friday, 8:30am to 5:30pm EST. Interested persons should contact Phaedra Wells at pwells@eliassen.com for assistance. It is unlawful in Massachusetts and Maryland to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Applicants with disabilities that believe they require an accommodation or assistance with a position, please email our HR team at hradmin@eliassen.com. This email inbox is designed exclusively to assist job seekers whose disability prevents them from being able to apply online. Emails sent for other purposes will not receive a response.
Please be advised that a number of fraudulent job postings have been released under the Eliassen Group brand.
Unfortunately, fraudulent job postings can happen. If anyone reaches out to you about an open position connected with Eliassen Group, never provide personal or financial information to anyone who is not clearly associated with Eliassen Group
If anyone seemingly from Eliassen Group has ever requested this personal information in the past or does so in the future, please contact fraud@eliassen.com.
Please ensure that you are working directly with us by confirming the following:
- When you work with Eliassen Group, all email communication will come from an Eliassen.com address, never Gmail, Yahoo, etc.
- Eliassen Group will never ask you for personal information (home address, bank account, or check routing number) until you have worked with someone clearly associated with Eliassen Group, as indicated above