Salesforce Business Systems Analyst
Maryland Heights, MO
Category: Business Analysis
Industry: Communications
Standard Hours: Open
Reference ID: JN -092026-108640
Date Posted: 09/16/2026
Shortcut: http://careers.eliassen.com/sAucFN
Description:
Hybrid 4 onsite in Maryland Heights, MO
Our client seeks a Business Systems Analyst to support Salesforce-driven field operations and workforce management initiatives for the Tech Mobile domain. The role shall shape early-stage requests, define measurable value, and translate operational needs into clear requirements for enhancements to a field-technician application integrating with a Salesforce-based workforce management platform. The position values hands-on experience with field-operations workforce management capabilities including technician scheduling, routing optimization, appointment and capacity planning, geofenced arrival, and skill-based matching.
Due to client requirements, applicants must be willing and able to work on a w2 basis. For our w2 consultants, we offer a great benefits package that includes Medical, Dental, and Vision benefits, 401k with company matching, and life insurance.
Rate: $50.00 to $57.00/hr. w2
Responsibilities:
- Partner with Product Management to assess and shape incoming feature requests and define scope prior to delivery intake.
- Articulate business value, impacted users, problem statements, and alignment with product strategy for each proposed feature.
- Define success metrics and measurable outcomes. Collaborate with analytics partners to enable dashboards and reporting.
- Maintain continuity of the value story from intake through delivery, ensuring teams understand the why and validation approach.
- Elicit, document, and manage requirements for enhancements to a field-technician application integrating with Salesforce-based workforce management.
- Translate operational workflows into functional and non-functional requirements, user stories, and acceptance criteria.
- Support cross-functional stakeholders through backlog refinement, prioritization, and release readiness.
Experience Requirements:
- 5 to 10 years in Business Analysis, Product Management, or a related analytical discipline.
- Field-operations workforce management experience strongly preferred, including technician scheduling, geographic route optimization, appointment and capacity planning, geofenced arrival, and skill or qualification matching.
- Hands-on exposure to one or more field WFM platforms such as Salesforce Field Service, Oracle Field Service, ClickSoftware, ServiceNow FSM, SAP FSM, Microsoft Dynamics 365 Field Service, IFS/Clevest, ServicePower, Skedulo, or comparable dispatch and scheduling engines. Proprietary operator platforms in telecom, cable, or utilities are acceptable.
- Demonstrated ability to shape ambiguous requests into well-defined features with measurable outcomes.
- Ability to translate technical and operational details into business-language justifications.
- Experience collaborating with analytics teams to implement success metrics and reporting.
- Contact-center WFM experience alone does not meet the field-operations requirement.
Skills, experience, and other compensable factors will be considered when determining pay rate. The pay range provided in this posting reflects a W2 hourly rate; other employment options may be available that may result in pay outside of the provided range.
W2 employees of Eliassen Group who are regularly scheduled to work 30 or more hours per week are eligible for the following benefits: medical (choice of 3 plans), dental, vision, pre-tax accounts, other voluntary benefits including life and disability insurance, 401(k) with match, and sick time if required by law in the worked-in state/locality.
If anyone reaches out to you about an open position connected with Eliassen Group, please ensure that you are working directly with us by confirming the following:
· When you work with Eliassen Group, all email communication will come from an Eliassen.com address, never Gmail, Yahoo, etc.
· Eliassen Group will never ask you for personal information (home address, bank account, or check routing number) until you have worked with someone clearly associated with Eliassen Group.
If you have any indication of fraudulent activity, please contact fraud@eliassen.com.
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Eliassen Group is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status. Eliassen Group’s Affirmative Action Plan (AAP) is available for inspection by any employee or applicant for employment upon request, during normal business hours of Monday through Friday, 8:30am to 5:30pm EST. Interested persons should contact Phaedra Wells at pwells@eliassen.com for assistance. It is unlawful in Massachusetts and Maryland to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Applicants with disabilities that believe they require an accommodation or assistance with a position, please email our HR team at hradmin@eliassen.com. This email inbox is designed exclusively to assist job seekers whose disability prevents them from being able to apply online. Emails sent for other purposes will not receive a response.
Please be advised that a number of fraudulent job postings have been released under the Eliassen Group brand.
Unfortunately, fraudulent job postings can happen. If anyone reaches out to you about an open position connected with Eliassen Group, never provide personal or financial information to anyone who is not clearly associated with Eliassen Group
If anyone seemingly from Eliassen Group has ever requested this personal information in the past or does so in the future, please contact fraud@eliassen.com.
Please ensure that you are working directly with us by confirming the following:
- When you work with Eliassen Group, all email communication will come from an Eliassen.com address, never Gmail, Yahoo, etc.
- Eliassen Group will never ask you for personal information (home address, bank account, or check routing number) until you have worked with someone clearly associated with Eliassen Group, as indicated above