Salesforce WFM Program Manager
Charlotte, NC
Category: Program/Project Management
Industry: Communications
Reference ID: JN -092026-108466
Date Posted: 09/01/2026
Shortcut: http://careers.eliassen.com/1Pl78W
Description:
Hybrid 4 onsite in either Charlotte, NC or St. Louis, MO
Our client seeks a program leader to own the end-to-end Salesforce Workforce Management roadmap for field operations. The role shall translate business priorities into executable plans with milestones and measurable outcomes. The leader shall coordinate dependencies across product, field operations, Salesforce engineering, architecture, data, integrations, security, QA, and external partners. The program shall apply consistent governance across multiple epics, managing priorities, scope, capacity, risks, decisions, and delivery commitments. The role shall drive release readiness across development, testing, user acceptance, deployment, training, and post-launch support to minimize operational disruption and provide leadership with clear visibility into progress, resource constraints, and delivery risks.
We can facilitate w2 and corp-to-corp consultants. For our w2 consultants, we offer a great benefits package that includes Medical, Dental, and Vision benefits, 401k with company matching, and life insurance.
Rate: $55.00 to $63.78/hr. w2
Responsibilities:
- Provide end-to-end ownership of the Salesforce WFM roadmap with clear plans, milestones, and outcomes.
- Coordinate dependencies across product, field operations, Salesforce engineering, architecture, data, integrations, security, QA, and external partners.
- Establish governance across multiple epics by managing priorities, scope, capacity, risks, decisions, and delivery commitments.
- Drive release readiness across development, testing, UAT, deployment, training, and post-launch support.
- Maintain the program roadmap and Jira backlog with clear scope, owners, dependencies, acceptance criteria, and target dates.
- Lead planning sessions, status meetings, dependency reviews, and risk discussions. Track decisions and follow up on action items.
- Partner with business and technical teams to resolve requirements, prioritize work, manage scope changes, and remove delivery blockers.
- Coordinate test readiness, UAT, deployment planning, change management, training, hypercare, and operational handoff.
- Prepare leadership updates and delivery dashboards covering milestone progress, capacity, risks, issues, decisions, and overall program health.
Experience Requirements:
- Program or delivery leadership for Salesforce initiatives, preferably Salesforce WFM or field service domains.
- Proficiency with roadmap management, Jira backlog administration, and cross-team dependency coordination.
- Experience establishing governance across multi-epic programs with scope, capacity, risk, and decision management.
- Proven release management across development, testing, UAT, deployment, training, and hypercare.
- Executive-ready communication with clear status, risk, and decision escalation.
Skills, experience, and other compensable factors will be considered when determining pay rate. The pay range provided in this posting reflects a W2 hourly rate; other employment options may be available that may result in pay outside of the provided range.
W2 employees of Eliassen Group who are regularly scheduled to work 30 or more hours per week are eligible for the following benefits: medical (choice of 3 plans), dental, vision, pre-tax accounts, other voluntary benefits including life and disability insurance, 401(k) with match, and sick time if required by law in the worked-in state/locality.
If anyone reaches out to you about an open position connected with Eliassen Group, please ensure that you are working directly with us by confirming the following:
· When you work with Eliassen Group, all email communication will come from an Eliassen.com address, never Gmail, Yahoo, etc.
· Eliassen Group will never ask you for personal information (home address, bank account, or check routing number) until you have worked with someone clearly associated with Eliassen Group.
If you have any indication of fraudulent activity, please contact fraud@eliassen.com.
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Eliassen Group is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status. Eliassen Group’s Affirmative Action Plan (AAP) is available for inspection by any employee or applicant for employment upon request, during normal business hours of Monday through Friday, 8:30am to 5:30pm EST. Interested persons should contact Phaedra Wells at pwells@eliassen.com for assistance. It is unlawful in Massachusetts and Maryland to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Applicants with disabilities that believe they require an accommodation or assistance with a position, please email our HR team at hradmin@eliassen.com. This email inbox is designed exclusively to assist job seekers whose disability prevents them from being able to apply online. Emails sent for other purposes will not receive a response.
Please be advised that a number of fraudulent job postings have been released under the Eliassen Group brand.
Unfortunately, fraudulent job postings can happen. If anyone reaches out to you about an open position connected with Eliassen Group, never provide personal or financial information to anyone who is not clearly associated with Eliassen Group
If anyone seemingly from Eliassen Group has ever requested this personal information in the past or does so in the future, please contact fraud@eliassen.com.
Please ensure that you are working directly with us by confirming the following:
- When you work with Eliassen Group, all email communication will come from an Eliassen.com address, never Gmail, Yahoo, etc.
- Eliassen Group will never ask you for personal information (home address, bank account, or check routing number) until you have worked with someone clearly associated with Eliassen Group, as indicated above