SAP Field Service (FSM) Business Process Lead
Mississauga, ON
Category: Program/Project Management
Industry: Technology
Reference ID: JN -052026-107006
Date Posted: 07/16/2026
Shortcut: http://careers.eliassen.com/1FQVWf
Description:
Hybrid 3 days/week in Mississauga, ON
Our client is implementing SAP S/4HANA enterprise-wide and requires a Business Process Lead for Field Services Management (FSM) with a focus on online booking and scheduling. The role will partner with the System Integrator in a paired delivery model to design, specify, and validate rules-driven, automated scheduling capabilities. The leader will translate manual, email, and Excel-based workflows into standardized ERP processes, define booking readiness sequencing, and guide SAP Field Service Management configuration to enable real-time capacity publishing, automated communications, and auditability.
We can facilitate w2 and corp-to-corp consultants. For our w2 consultants, we offer a great benefits package that includes Medical, Dental, and Vision benefits, 401k with company matching, and life insurance.
Rate: $140.00 to $160.00/hr. CAD
Responsibilities:
- Lead end-to-end process design for SAP S/4HANA Field Services Demand Management, including booking lifecycle, scheduling, and service order creation.
- Translate manual Excel/email-driven workflows into automated, rules-based ERP processes with real-time scheduling capabilities.
- Partner with the system integrator and business stakeholders to define requirements, configuration logic, and booking readiness activation workflows.
- Drive implementation of SAP FSM capabilities including technician availability, capacity management, and automated booking communications.
- Support UAT, stakeholder training, and process validation while ensuring alignment across business and technical teams.
Experience Requirements:
- Minimum of one full-cycle SAP S/4HANA implementation with ownership of Field Services, scheduling, or dispatch workstream.
- Hands-on experience with SAP Field Service Management, including service orders, scheduling rules, and technician capacity integration.
- Strong understanding of field service operations including scheduling, booking systems, and installer capacity management.
- Experience designing ERP-driven automation to replace manual workflows, including rules-based scheduling and booking readiness processes.
- Proven ability to lead workshops, create functional specs, and collaborate across business and SI teams in a complex ERP program.
Skills, experience, and other compensable factors will be considered when determining pay rate. The pay range provided in this posting reflects a W2 hourly rate; other employment options may be available that may result in pay outside of the provided range.
W2 employees of Eliassen Group who are regularly scheduled to work 30 or more hours per week are eligible for the following benefits: medical (choice of 3 plans), dental, vision, pre-tax accounts, other voluntary benefits including life and disability insurance, 401(k) with match, and sick time if required by law in the worked-in state/locality.
If anyone reaches out to you about an open position connected with Eliassen Group, please ensure that you are working directly with us by confirming the following:
· When you work with Eliassen Group, all email communication will come from an Eliassen.com address, never Gmail, Yahoo, etc.
· Eliassen Group will never ask you for personal information (home address, bank account, or check routing number) until you have worked with someone clearly associated with Eliassen Group.
If you have any indication of fraudulent activity, please contact fraud@eliassen.com.
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Eliassen Group is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status. Eliassen Group’s Affirmative Action Plan (AAP) is available for inspection by any employee or applicant for employment upon request, during normal business hours of Monday through Friday, 8:30am to 5:30pm EST. Interested persons should contact Phaedra Wells at pwells@eliassen.com for assistance. It is unlawful in Massachusetts and Maryland to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Applicants with disabilities that believe they require an accommodation or assistance with a position, please email our HR team at hradmin@eliassen.com. This email inbox is designed exclusively to assist job seekers whose disability prevents them from being able to apply online. Emails sent for other purposes will not receive a response.
Please be advised that a number of fraudulent job postings have been released under the Eliassen Group brand.
Unfortunately, fraudulent job postings can happen. If anyone reaches out to you about an open position connected with Eliassen Group, never provide personal or financial information to anyone who is not clearly associated with Eliassen Group
If anyone seemingly from Eliassen Group has ever requested this personal information in the past or does so in the future, please contact fraud@eliassen.com.
Please ensure that you are working directly with us by confirming the following:
- When you work with Eliassen Group, all email communication will come from an Eliassen.com address, never Gmail, Yahoo, etc.
- Eliassen Group will never ask you for personal information (home address, bank account, or check routing number) until you have worked with someone clearly associated with Eliassen Group, as indicated above