Scrum Master
Anywhere
Category: Scrum Master
Industry: Financial Services
Workplace Type: Remote
Standard Hours: Open
Reference ID: JN -092026-108593
Date Posted: 09/14/2026
Shortcut: http://careers.eliassen.com/qIJSKH
Description:
Remote
Our client seeks a Scrum Master to support Voice and Chat channel delivery teams. The role will manage end-to-end sprint execution in Aha!, facilitate ceremonies, remove impediments, maintain process integrity, and deliver clear performance reporting. The Scrum Master will partner with Product Owners, internal technical teams, and vendors to keep delivery predictable and continuously improve outcomes.
Due to client requirements, applicants must be willing and able to work on a w2 basis. For our w2 consultants, we offer a great benefits package that includes Medical, Dental, and Vision benefits, 401k with company matching, and life insurance.
Rate: $30.00 to $37.00/hr. w2
JN -092026-108593
Responsibilities:
- Own end-to-end sprint management for Voice and Chat teams in Aha!, from planning through close.
- Facilitate backlog grooming, sprint planning, daily standups, sprint reviews, and retrospectives with time-boxed, outcome-focused sessions.
- Ensure consistent flow of features through defined scrum processes, addressing gaps and bottlenecks before they impact delivery.
- Partner with Product Owners to maintain prioritized backlogs with clear acceptance criteria and dependencies.
- Serve as primary escalation point for impediments and drive timely resolution.
- Measure, analyze, and report metrics including velocity, defect leakage, throughput, quality, and cycle time.
- Run retrospectives that produce actionable improvements and track them to closure.
- Coach teams and stakeholders on Agile practices to foster continuous improvement and accountability.
- Maintain accurate, current sprint data in Aha! as a reliable source of truth.
Experience Requirements:
- 3+ years as a Scrum Master or Agile delivery lead supporting technical product or platform teams.
- Hands-on experience managing sprints and backlogs in Aha! or comparable tools such as Jira or Azure DevOps.
- Strong facilitation skills across multiple concurrent teams.
- Proven ability to define, measure, and communicate Agile metrics including velocity, defect leakage, and delivery quality.
- Ability to manage expectations and collaborate across technical teams, Product Owners, and senior stakeholders in a matrixed environment.
- Strong organizational skills and attention to detail with a track record of on-schedule delivery.
- Excellent verbal and written communication skills for leadership-ready narratives.
- Plus: experience with contact center, voice, or digital channel technologies.
- Plus: knowledge of FSAs, HSAs, commuter benefits, or other consumer-directed benefits.
- Preferred: CSM, SAFe Scrum Master, or equivalent Agile certification.
Skills, experience, and other compensable factors will be considered when determining pay rate. The pay range provided in this posting reflects a W2 hourly rate; other employment options may be available that may result in pay outside of the provided range.
W2 employees of Eliassen Group who are regularly scheduled to work 30 or more hours per week are eligible for the following benefits: medical (choice of 3 plans), dental, vision, pre-tax accounts, other voluntary benefits including life and disability insurance, 401(k) with match, and sick time if required by law in the worked-in state/locality.
If anyone reaches out to you about an open position connected with Eliassen Group, please ensure that you are working directly with us by confirming the following:
· When you work with Eliassen Group, all email communication will come from an Eliassen.com address, never Gmail, Yahoo, etc.
· Eliassen Group will never ask you for personal information (home address, bank account, or check routing number) until you have worked with someone clearly associated with Eliassen Group.
If you have any indication of fraudulent activity, please contact fraud@eliassen.com.
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Eliassen Group is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status. Eliassen Group’s Affirmative Action Plan (AAP) is available for inspection by any employee or applicant for employment upon request, during normal business hours of Monday through Friday, 8:30am to 5:30pm EST. Interested persons should contact Phaedra Wells at pwells@eliassen.com for assistance. It is unlawful in Massachusetts and Maryland to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Applicants with disabilities that believe they require an accommodation or assistance with a position, please email our HR team at hradmin@eliassen.com. This email inbox is designed exclusively to assist job seekers whose disability prevents them from being able to apply online. Emails sent for other purposes will not receive a response.
Please be advised that a number of fraudulent job postings have been released under the Eliassen Group brand.
Unfortunately, fraudulent job postings can happen. If anyone reaches out to you about an open position connected with Eliassen Group, never provide personal or financial information to anyone who is not clearly associated with Eliassen Group
If anyone seemingly from Eliassen Group has ever requested this personal information in the past or does so in the future, please contact fraud@eliassen.com.
Please ensure that you are working directly with us by confirming the following:
- When you work with Eliassen Group, all email communication will come from an Eliassen.com address, never Gmail, Yahoo, etc.
- Eliassen Group will never ask you for personal information (home address, bank account, or check routing number) until you have worked with someone clearly associated with Eliassen Group, as indicated above