Senior Desktop Support Specialist in Watertown, MA at Eliassen Group

Date Posted: 5/19/2020

Job Snapshot

Job Description

Are you well versed in technical support?

Are you interested in a stable contract role with excellent potential for conversion?

If so, we may have the ideal role for you with our client in Watertown.

We will accept corp to corp or w2 contractors. For our w2 consultants, we offer a great benefits package that includes Medical, Dental, and Vision benefits, 401k with company matching, and life insurance.

Responsibilities of the Senior Desktop Support Specialist:
  • Troubleshoot, diagnose, and resolve incidents and service requests over the phone
  • Ensure adherence to enterprise customer support center SLAs in all aspects of work
  • Resolve Tier 1/2/3 technical issues effectively
  • Provide on-call support as assigned
Requirements of the Senior Desktop Support Specialist:
  • Bachelor's in Computer Science preferred
  • Certification in MS Windows OS, A+, Network+, MCDST, ITIL v3 or equivalent preferred
  • At least 3 years of technical customer service experience, preferably in a call center
  • Proficiency in ITIL incident, service request, and problem management practices
  • Proficiency in call tracking and documentation systems and technical support concepts
Keywords: Senior Desktop Support Specialist, Technical Support, Customer Service, ITIL, Call Center

Job ID: 337134

About Eliassen Group:

Eliassen Group provides strategic talent solutions to drive our clients’ innovation and business results. Leveraging over 30 years of success, our expertise in IT staffing, Agile consulting, creative services, managed services, and life sciences enables us to partner with our clients to execute their business strategy and scale effectively. Headquartered in Reading, MA and with offices from coast to coast, Eliassen Group offers local community presence, deep networks, as well as national reach. For more information, visit

Eliassen Group is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

Don’t miss out on our referral program! If we hire a candidate that you refer us to then you can be eligible for a $1,000 referral check!