Senior Help Desk Technician in Herndon, VA at Eliassen Group

Date Posted: 3/24/2020

Job Snapshot

Job Description

Are you a dedicated and skilled Help Desk Technician?

Are you interested in working for a key government integrator to support matters of national importance?

If so, we may have the ideal role for you with our client in Quantico.

In this role, you will provide hands-on support for Service Desk operations.

Due to federal security clearance requirements, applicant must be a US Citizen or Permanent Resident with an active Secret clearance.

Requirements of the Senior Help Desk Technician:
  • At least 3 years of customer service experience in an IT setting
  • At least 2 years of IT ticketing system experience
  • At least 1 year of experience with Remote Desktop Takeover tools and usage
  • Solid understanding of service level goals and targets
  • Certification in a process-based platform, such as ITIL
  • Certification in line with DoD IAT Level II requirements
Keywords: Senior Help Desk Technician, IAT Level II, ITIL, Customer Service, Secret Clearance

Job ID: 335825

About Eliassen Group:

Eliassen Group provides strategic talent solutions to drive our clients’ innovation and business results. Leveraging over 30 years of success, our expertise in IT staffing, Agile consulting, creative services, managed services, and life sciences enables us to partner with our clients to execute their business strategy and scale effectively. Headquartered in Reading, MA and with offices from coast to coast, Eliassen Group offers local community presence, deep networks, as well as national reach. For more information, visit http://www.eliassen.com.

Eliassen Group is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

Don’t miss out on our referral program! If we hire a candidate that you refer us to then you can be eligible for a $1,000 referral check!