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Senior Technical Support in Richmond, VA at Eliassen Group

Date Posted: 4/11/2019

Job Snapshot

  • Employee Type:
  • Location:
    Richmond, VA
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:

Job Description

We have an exciting opportunity for a Senior Technical Support with our industry-leading client in Richmond.

We will accept corp to corp or w2 contractors. For our w2 consultants, we offer a great benefits package that includes Medical, Dental, and Vision benefits, 401k with company matching, and life insurance.

Responsibilities of Senior Technical Support:
  • Provide application support and issue identification
  • Respond to calls received from the support channel effectively and quickly
  • Help identify, remedy and detect core issues resulting in candidate and partner complaints
  • Utilize Salesforce to track and escalate tickets for end users
  • Assist with on-boarding of new agents

Required Qualifications of Senior Technical Support:

  • High School Diploma, GED, or equivalent certification; Associates Degree preferred
  • 5 years of technical experience in an Enterprise environment
  • At least 1 year of remote help desk support experience
  • ITIL Certification preferred

Keywords: Technical Support, Java, Information Systems, Salesforce, git commands, ASP.NET Core

Job ID: 318122

About Eliassen Group:

Eliassen Group provides strategic talent solutions to drive our clients’ innovation and business results. Leveraging over 30 years of success, our expertise in IT staffing, Agile consulting, creative services, managed services, and life sciences enables us to partner with our clients to execute their business strategy and scale effectively. Headquartered in Reading, MA and with offices from coast to coast, Eliassen Group offers local community presence, deep networks, as well as national reach. For more information, visit

Eliassen Group is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

Don’t miss out on our referral program! If we hire a candidate that you refer us to then you can be eligible for a $1,000 referral check!