Service Desk Analyst
Overland Park, KS
Category: Support
Industry: Financial Services
Standard Hours: Open
Reference ID: JN -092026-108736
Date Posted: 09/22/2026
Shortcut: http://careers.eliassen.com/nPdF8e
Description:
On-site 5 days/week in Overland Park, KS
Our client seeks an intermediate Service Desk professional to provide on-site end user support across desktops, laptops, peripherals, and core business applications. The role will record and resolve incidents, perform installations and upgrades, maintain equipment, and collaborate with higher tier teams for escalations. The position requires strong communication, customer service, and documentation skills, with the ability to work independently in a low-supervision environment.
Due to client requirements, applicants must be willing and able to work on a w2 basis. For our w2 consultants, we offer a great benefits package that includes Medical, Dental, and Vision benefits, 401k with company matching, and life insurance.
Rate: $18.00 to $20.00/hr. w2
JN -092026-108736
Responsibilities:
- Monitor the service desk system for incoming requests and resolve or escalate accordingly.
- Record, track, and document the problem-solving process through final resolution using service desk software.
- Apply approved diagnostic utilities and access FAQ resources to aid in troubleshooting.
- Perform remote or in-person fixes, including installing and upgrading software and hardware, and configuring systems and applications.
- Conduct preventative maintenance on end user devices and other IT equipment.
- Test fixes to confirm resolution and perform post-resolution follow-ups.
- Provide technical assistance for desktops, laptops, printers, peripherals, and core applications.
- Respond to queries in person, via email, or by phone, and guide users through problem resolution.
- Escalate problems to higher tier groups or supervisor as required.
- Assist in software releases and rollouts per Change Management best practices.
- Adhere to site audit responsibility policies and procedures and responsibly handle confidential data.
- Alert management to emerging incident trends.
- Assist with training of Tier I staff and support day-to-day operations.
- Participate in projects and company or department training.
- Perform other activities as assigned by management.
Experience Requirements:
- 2 to 4 years of on-site technical support experience.
- Knowledge of advanced computer hardware, smartphones, and end user network configurations.
- Experience with Microsoft client operating systems.
- Extensive support experience with Microsoft Office and Office 365 applications.
- Working knowledge of software and hardware diagnostic tools.
- Proficient in basic network fundamentals.
- Exceptional written and oral communication skills with a customer service mentality.
- Strong interpersonal skills with focus on rapport-building, listening, and questioning.
- Strong documentation skills and willingness to contribute to documentation.
- Self-starter able to work independently and as part of a team.
- Excellent time management and prioritization skills.
- Patient, thorough, and innovative approach to problem solving.
- Flexibility to work nights, weekends, and overtime as needed.
- Ability to conduct research into a wide range of computing issues and absorb information quickly.
- Ability to present ideas in user-friendly, business-friendly, and technical language.
- High motivation, direction, attention to detail, and ability to perform in high-pressure environments.
- Dependable with strong attendance, cooperative, respectful, and business casual presentation.
- Ability to work independently with minimal supervision in a sometimes quiet office.
- Ability to handle and set up technology equipment, including lifting up to 50 lbs.
Education Requirements:
- High School Diploma, GED, or equivalent combination of education and experience.
Skills, experience, and other compensable factors will be considered when determining pay rate. The pay range provided in this posting reflects a W2 hourly rate; other employment options may be available that may result in pay outside of the provided range.
W2 employees of Eliassen Group who are regularly scheduled to work 30 or more hours per week are eligible for the following benefits: medical (choice of 3 plans), dental, vision, pre-tax accounts, other voluntary benefits including life and disability insurance, 401(k) with match, and sick time if required by law in the worked-in state/locality.
If anyone reaches out to you about an open position connected with Eliassen Group, please ensure that you are working directly with us by confirming the following:
· When you work with Eliassen Group, all email communication will come from an Eliassen.com address, never Gmail, Yahoo, etc.
· Eliassen Group will never ask you for personal information (home address, bank account, or check routing number) until you have worked with someone clearly associated with Eliassen Group.
If you have any indication of fraudulent activity, please contact fraud@eliassen.com.
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Eliassen Group is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status. Eliassen Group’s Affirmative Action Plan (AAP) is available for inspection by any employee or applicant for employment upon request, during normal business hours of Monday through Friday, 8:30am to 5:30pm EST. Interested persons should contact Phaedra Wells at pwells@eliassen.com for assistance. It is unlawful in Massachusetts and Maryland to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Applicants with disabilities that believe they require an accommodation or assistance with a position, please email our HR team at hradmin@eliassen.com. This email inbox is designed exclusively to assist job seekers whose disability prevents them from being able to apply online. Emails sent for other purposes will not receive a response.
Please be advised that a number of fraudulent job postings have been released under the Eliassen Group brand.
Unfortunately, fraudulent job postings can happen. If anyone reaches out to you about an open position connected with Eliassen Group, never provide personal or financial information to anyone who is not clearly associated with Eliassen Group
If anyone seemingly from Eliassen Group has ever requested this personal information in the past or does so in the future, please contact fraud@eliassen.com.
Please ensure that you are working directly with us by confirming the following:
- When you work with Eliassen Group, all email communication will come from an Eliassen.com address, never Gmail, Yahoo, etc.
- Eliassen Group will never ask you for personal information (home address, bank account, or check routing number) until you have worked with someone clearly associated with Eliassen Group, as indicated above