Service Desk Analyst in Columbia, MD at Eliassen Group

Date Posted: 10/31/2019

Job Snapshot

Job Description

We have an exciting opportunity for a Service Desk Analyst  with our industry-leading client in Columbia.

We will accept corp to corp or w2 contractors. For our w2 consultants, we offer a great benefits package that includes Medical, Dental, and Vision benefits, 401k with company matching, and life insurance.

Responsibilities of the Service Desk Analyst:

  • Serve as the first point of contact for customer issues by responding to requests for assistance via phone or email
  • Create tickets on all customer interactions 
  • Provide timely responses to all inquiries  
  • Provide initial trouble determination and first tier incident resolution
  • Answer questions and related to Wellness services and tools
  • Escalate tickets when appropriate to second tier or third tier support groups
  • Resolve issues and follow up with the status of issues on behalf of the user

Requirements of the Service Desk Analyst:

  • High school diploma or equivalent
  • Ability to translate technical information into user-friendly terminology
  • Exceptional customer service, interpersonal, and communication skills
  • Strong phone contact handling skills and active listening
  • Excellent documentation skills
  • Flexible hours during the work week may be required

Keywords: Service Desk Analyst, customer service, Help Desk, Service Desk, troubleshooting

Job ID: 331578

About Eliassen Group:

Eliassen Group provides strategic talent solutions to drive our clients’ innovation and business results. Leveraging over 30 years of success, our expertise in IT staffing, Agile consulting, creative services, managed services, and life sciences enables us to partner with our clients to execute their business strategy and scale effectively. Headquartered in Reading, MA and with offices from coast to coast, Eliassen Group offers local community presence, deep networks, as well as national reach. For more information, visit

Eliassen Group is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

Don’t miss out on our referral program! If we hire a candidate that you refer us to then you can be eligible for a $1,000 referral check!