Service Desk Representative in Boise, ID at Eliassen Group

Date Posted: 8/30/2020

Job Snapshot

  • Employee Type:
  • Location:
    Boise, ID
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:

Job Description

Our industry-leading client is looking for a Service Desk Representative to come in and hit the ground running.

Due to federal security clearance requirements, applicant must be a United States Citizen or Permanent Resident with an active or interim Secret clearance.

Responsibilities of the Service Desk Representative:
  • Receive and resolve Tier 1 support requests
  • Review, sort, and prioritize incoming requests
  • Escalate complex issues to senior staff
  • Open and close tickets 
  • Basic software programming
Requirements of the Service Desk Representative:
  • Associate's degree in IT or equivalent; or equivalent experience
  • At least 2 years of hands-on technical support experience
  • Knowledge of telephony technology and IT project management principles
This opportunity is a contract opportunity with optional benefits including Health, Medical, Dental, Vision, 401K, etc.

Key Terms: Secret Clearance, A+, Network +, Help Desk , Technical Support

Job ID: 337241

About Eliassen Group:

Eliassen Group provides strategic talent solutions to drive our clients’ innovation and business results. Leveraging over 30 years of success, our expertise in IT staffing, Agile consulting, creative services, managed services, and life sciences enables us to partner with our clients to execute their business strategy and scale effectively. Headquartered in Reading, MA and with offices from coast to coast, Eliassen Group offers local community presence, deep networks, as well as national reach. For more information, visit

Eliassen Group is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

Don’t miss out on our referral program! If we hire a candidate that you refer us to then you can be eligible for a $1,000 referral check!