Service Desk Specialist in Norfolk, VA at Eliassen Group

Date Posted: 7/21/2020

Job Snapshot

  • Employee Type:
  • Location:
    Norfolk, VA
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:

Job Description

Are you a former member of the U.S. Military or Active Duty getting ready to transition into the civilian world? Our leading Federal Government client is looking for cleared individuals to support their enterprise service desk for various military branches.

Due to federal security clearance requirements, applicant must be a United States Citizen or Permanent Resident with an active Secret clearance or interim Secret clearance.

As a Service Desk Specialist you will be responsible for:
  • Support in-house and remote service desk environments
  • Conduct Tier 1 analysis for service desk escalation
  • Provide Tier 1 and 2 technical problem resolution
  • Open and close tickets, correlate events and incidents
Requirements of the Service Desk Specialist:
  • Associate’s Degree in Information Technology, Computer Science, or a related field; or,
  • Equivalent work experience and HS diploma
  • At least 3 years of experience
  • Experience with hardware, software, and systems support or maintenance
  • Excellent understanding of Microsoft OS, applications, and tools
  • Solid knowledge of imaging, group policies, and task sequence
  • Knowledge of telephony systems, cabling, and IT project management
  • CompTia A+, Sec+, or Network+ is ideal
  • Clear and effective verbal and written communication skills
  • Advanced customer service, analysis, and problem solving skills
  • Ability to respond to IT concerns within a reasonable amount of time 24 hours per day
This opportunity is a contract opportunity with optional benefits including Health, Medical, Dental, Vision, 401K, etc.

Key Terms: Secret Clearance, Comptia, A+, Network +, Security +, Help Desk, Navy, Army, Marines, Airforce, Military

Job ID: 338489

About Eliassen Group:

Eliassen Group provides strategic talent solutions to drive our clients’ innovation and business results. Leveraging over 30 years of success, our expertise in IT staffing, Agile consulting, creative services, managed services, and life sciences enables us to partner with our clients to execute their business strategy and scale effectively. Headquartered in Reading, MA and with offices from coast to coast, Eliassen Group offers local community presence, deep networks, as well as national reach. For more information, visit

Eliassen Group is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

Don’t miss out on our referral program! If we hire a candidate that you refer us to then you can be eligible for a $1,000 referral check!