Service Desk Technician in St. Petersburg, FL at Eliassen Group

Date Posted: 10/8/2020

Job Snapshot

Job Description

We have an exciting opportunity for a Service Desk Technician with our industry-leading client in St. Petersburg, FL.

We will accept corp to corp or w2 contractors. For our w2 consultants, we offer a great benefits package that includes Medical, Dental, and Vision benefits, 401k with company matching, and life insurance.

Responsibilities:

  • Functions as the first line of support for the end user, assists with problem triage, resolution and/or escalation
  • Responds to and diagnoses problems through discussions with users; Includes problem recognition, research, isolation, and resolution steps.
  • Records the action(s) taken and follow up on deferred actions
  • Reallocate problem calls to an alternative relevant support group
  • Resolves less complicated problems immediately; Is aware of and adheres to escalation procedures
  • Works with and uses a trouble ticket service desk system
  • Has intermediate knowledge of back office applications
  • Contributes to the creation and updating of service desk knowledge base articles
  • Alert management to emerging trends in incidents.
  • Provide on call support for end users in a on call rotation that may include working alternate shifts that may include an over-night shift
  • Perform trouble resolution fixes remotely or in person, including installing and upgrading software,
  • Installing hardware and configuring systems and applications.
  • Participate in company and department provided training.

Requirements:

  • Basic knowledge of computer hardware, operating systems.
  • Use of MS Office Suite of software products (Outlook, Word, PowerPoint, Excel).
  • Self-Starter with ability to work as part of a team and individually as required by specific project needs.
  • Excellent time management skills and the ability to prioritize.
  • Possess the traits of having patience, being thorough and innovative.
  • At least 40-hour on-site work week.
  • Flexibility to work as needed according to business needs. This may include nights, weekends, and overtime work
  • Sitting for extended periods of time.
  • Dexterity of hands and fingers to operate a computer keyboard, mouse, and other computer components.
  • Must be able to physically to handle and set up technology equipment. Can require lifting to 50lbs.

Job ID: 345869

About Eliassen Group:

Eliassen Group provides strategic talent solutions to drive our clients’ innovation and business results. Leveraging over 30 years of success, our expertise in IT staffing, Agile consulting, creative services, managed services, and life sciences enables us to partner with our clients to execute their business strategy and scale effectively. Headquartered in Reading, MA and with offices from coast to coast, Eliassen Group offers local community presence, deep networks, as well as national reach. For more information, visit http://www.eliassen.com.

Eliassen Group is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

Don’t miss out on our referral program! If we hire a candidate that you refer us to then you can be eligible for a $1,000 referral check!