Service Desk/PowerUp Technician
Wilmington, DE
Category: Support
Industry: Financial Services
Reference ID: JN -042026-106281
Date Posted: 04/06/2026
Shortcut: http://careers.eliassen.com/WELVzT
Description:
Onsite in Wilmington, DE
Our client seeks a PowerUp Technician to provide walk-up technical support for internal associates in a high-traffic campus environment. The role focuses on laptops, with an even mix of Windows and macOS, plus mobile devices. The technician will resolve low to moderate complexity issues, deliver customer-first service, and collaborate with peers for cross-platform support and process improvements.
Due to client requirements, applicants must be willing and able to work on a w2 basis. For our w2 consultants, we offer a great benefits package that includes Medical, Dental, and Vision benefits, 401k with company matching, and life insurance.
Rate: $20.00 to $22.00/hr. w2
Responsibilities:
- Provide customer-first, walk-in technical support for internal associates.
- Troubleshoot and support laptops across Windows and macOS, as well as mobile devices.
- Assist the Service Desk by taking and resolving intake calls as needed.
- Collaborate with peers for cross-platform support and knowledge sharing.
- Contribute to site operational readiness and process improvements.
- Communicate clearly in writing and verbally with stakeholders.
- Identify skill gaps and pursue development to improve service quality.
- Coordinate with the site lead and act as back-up when delegated.
Experience Requirements:
- At least 3 years of experience in remote administration and end user support.
- At least 3 years of experience with Windows 10 or earlier operating systems.
- At least 3 years of experience with ticketing tools such as Zendesk, HPSM, or ServiceNow.
- At least 1 year of experience with Google Workspace applications.
- At least 1 year of experience with macOS.
- 1+ years with Active Directory services integration (preferred).
- 1+ years with ITIL-aligned process management functions such as change, incident, or problem management (preferred).
- Apple certifications (preferred).
- 1+ years with virtualization technologies including VMware tools such as Fusion or ESX (preferred).
- 1+ years of macOS Server administration (preferred).
- 1+ years with platform management tools such as JAMF Casper Suite or SCCM (preferred).
- 1+ years supporting Mac productivity tools including MS Office and Skype or Lync (preferred).
- 1+ years supporting 100+ Mac end users (preferred).
- 1+ years with image deployment, testing, and security tools such as McAfee on Windows and macOS (preferred).
Education Requirements:
- High School Diploma, GED, or equivalent certification.
- Bachelor’s degree in Business, Information Systems, or Computer Science, or Military experience (preferred).
- Apple certification(s) (preferred).
Skills, experience, and other compensable factors will be considered when determining pay rate. The pay range provided in this posting reflects a W2 hourly rate; other employment options may be available that may result in pay outside of the provided range.
W2 employees of Eliassen Group who are regularly scheduled to work 30 or more hours per week are eligible for the following benefits: medical (choice of 3 plans), dental, vision, pre-tax accounts, other voluntary benefits including life and disability insurance, 401(k) with match, and sick time if required by law in the worked-in state/locality.
If anyone reaches out to you about an open position connected with Eliassen Group, please ensure that you are working directly with us by confirming the following:
· When you work with Eliassen Group, all email communication will come from an Eliassen.com address, never Gmail, Yahoo, etc.
· Eliassen Group will never ask you for personal information (home address, bank account, or check routing number) until you have worked with someone clearly associated with Eliassen Group.
If you have any indication of fraudulent activity, please contact fraud@eliassen.com.
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Eliassen Group is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status. Eliassen Group’s Affirmative Action Plan (AAP) is available for inspection by any employee or applicant for employment upon request, during normal business hours of Monday through Friday, 8:30am to 5:30pm EST. Interested persons should contact Phaedra Wells at pwells@eliassen.com for assistance. It is unlawful in Massachusetts and Maryland to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Applicants with disabilities that believe they require an accommodation or assistance with a position, please email our HR team at hradmin@eliassen.com. This email inbox is designed exclusively to assist job seekers whose disability prevents them from being able to apply online. Emails sent for other purposes will not receive a response.
Please be advised that a number of fraudulent job postings have been released under the Eliassen Group brand.
Unfortunately, fraudulent job postings can happen. If anyone reaches out to you about an open position connected with Eliassen Group, never provide personal or financial information to anyone who is not clearly associated with Eliassen Group
If anyone seemingly from Eliassen Group has ever requested this personal information in the past or does so in the future, please contactInfoSec@eliassen.com.
Please ensure that you are working directly with us by confirming the following:
- When you work with Eliassen Group, all email communication will come from an Eliassen.com address, never Gmail, Yahoo, etc.
- Eliassen Group will never ask you for personal information (home address, bank account, or check routing number) until you have worked with someone clearly associated with Eliassen Group, as indicated above