ServiceNow HR Service Delivery (HRSD) Developer
Anywhere
Category: Business Analysis
Industry: Technology
Workplace Type: Remote
Standard Hours: Open
Reference ID: JN -102026-108891
Date Posted: 10/01/2026
Shortcut: http://careers.eliassen.com/NVQTwY
Description:
Remote
Our client is seeking an experienced ServiceNow HR Service Delivery (HRSD) Developer to support the continued evolution of its digital employee experience and HR technology ecosystem. This individual will design, develop, configure, and optimize ServiceNow HRSD capabilities, including Employee Center, Case & Knowledge Management, Employee Relations, HR Workflows, Virtual Agent, AI-powered experiences, and integrations with enterprise platforms such as Workday and other People Technology solutions. The ideal candidate combines strong ServiceNow development expertise with a deep understanding of HR business processes and employee experience design. This role will collaborate closely with Intuit's People & Places organization, T4I, ServiceNow COE, enterprise architects, product managers, and cross-functional stakeholders.
Due to client requirements, applicants must be willing and able to work on a w2 basis. For our w2 consultants, we offer a great benefits package that includes Medical, Dental, and Vision benefits, 401k with company matching, and life insurance.
Rate: $65.00 to $80.00/hr. w2
JN -102026-108891
Responsibilities:
- Configure, develop, and support ServiceNow HRSD applications and modules.
- Build and enhance HR case management workflows, lifecycle events, employee journeys, and service catalog experiences.
- Develop custom applications, UI policies, business rules, client scripts, ACLs, and integrations.
- Configure Employee Center, HR Agent Workspace, Knowledge Management, Employee Relations, and HR Service Catalog offerings.
- Create and maintain scalable, reusable development standards and technical documentation.
- Implement and optimize ServiceNow AI capabilities such as Now Assist for HR, case summarization, resolution recommendations, knowledge recommendations, and employee self-service experiences.
- Design intelligent workflow automation to improve employee experience and reduce manual effort and case volume.
- Partner with business stakeholders to identify AI-driven enhancement opportunities.
- Develop and support integrations with platforms including Workday, identity management solutions, enterprise data platforms, and internal applications.
- Create and maintain integration patterns using REST, SOAP, IntegrationHub, Flow Designer, and APIs.
- Collaborate with enterprise architects and integration teams to ensure scalable and secure solutions.
- Support future-state architecture planning and platform optimization initiatives.
- Diagnose and resolve complex technical issues related to workflows, security access, portals, integrations, reporting, and platform performance.
- Optimize existing HRSD capabilities based on user feedback and adoption metrics.
- Support platform upgrades and releases, perform code reviews, and ensure adherence to development best practices.
- Participate in technical design reviews, develop testing strategies, support UAT and deployments, and ensure transition to support and operations.
- Work closely with HR Product Managers, Business Systems Analysts, ServiceNow COE, Enterprise Architects, engineering teams, and external system integrators.
- Translate business requirements into technical designs and implementation plans and provide technical guidance to stakeholders.
Experience Requirements:
- 5+ years of ServiceNow development experience.
- 3+ years of hands-on ServiceNow HRSD experience.
- Expertise in Employee Center, HR Case Management, Employee Relations, Knowledge Management, HR Catalogs, and Lifecycle Events.
- Strong knowledge of JavaScript, Flow Designer, IntegrationHub, REST/SOAP APIs, and ServiceNow platform architecture.
- Experience integrating ServiceNow with Workday or other HCM platforms.
- Strong troubleshooting and problem-solving skills.
- Experience working in Agile delivery environments.
- Preferred certifications: CSA, CAD, CIS-HR.
- Experience with Now Assist, AI Search, Virtual Agent, and Employee Experience solutions.
- Experience supporting large-scale enterprise HR transformations.
- Familiarity with Workday HCM and HR operating models.
- Experience within high-growth technology organizations.
Skills, experience, and other compensable factors will be considered when determining pay rate. The pay range provided in this posting reflects a W2 hourly rate; other employment options may be available that may result in pay outside of the provided range.
W2 employees of Eliassen Group who are regularly scheduled to work 30 or more hours per week are eligible for the following benefits: medical (choice of 3 plans), dental, vision, pre-tax accounts, other voluntary benefits including life and disability insurance, 401(k) with match, and sick time if required by law in the worked-in state/locality.
If anyone reaches out to you about an open position connected with Eliassen Group, please ensure that you are working directly with us by confirming the following:
· When you work with Eliassen Group, all email communication will come from an Eliassen.com address, never Gmail, Yahoo, etc.
· Eliassen Group will never ask you for personal information (home address, bank account, or check routing number) until you have worked with someone clearly associated with Eliassen Group.
If you have any indication of fraudulent activity, please contact fraud@eliassen.com.
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Eliassen Group is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status. Eliassen Group’s Affirmative Action Plan (AAP) is available for inspection by any employee or applicant for employment upon request, during normal business hours of Monday through Friday, 8:30am to 5:30pm EST. Interested persons should contact Phaedra Wells at pwells@eliassen.com for assistance. It is unlawful in Massachusetts and Maryland to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Applicants with disabilities that believe they require an accommodation or assistance with a position, please email our HR team at hradmin@eliassen.com. This email inbox is designed exclusively to assist job seekers whose disability prevents them from being able to apply online. Emails sent for other purposes will not receive a response.
Please be advised that a number of fraudulent job postings have been released under the Eliassen Group brand.
Unfortunately, fraudulent job postings can happen. If anyone reaches out to you about an open position connected with Eliassen Group, never provide personal or financial information to anyone who is not clearly associated with Eliassen Group
If anyone seemingly from Eliassen Group has ever requested this personal information in the past or does so in the future, please contact fraud@eliassen.com.
Please ensure that you are working directly with us by confirming the following:
- When you work with Eliassen Group, all email communication will come from an Eliassen.com address, never Gmail, Yahoo, etc.
- Eliassen Group will never ask you for personal information (home address, bank account, or check routing number) until you have worked with someone clearly associated with Eliassen Group, as indicated above