ServiceNow Test Lead
Anywhere
Category: Program/Project Management
Industry: Technology
Workplace Type: Remote
Reference ID: JN -042026-106414
Date Posted: 04/14/2026
Shortcut: http://careers.eliassen.com/Fk9QNs
Description:
Remote
Our client seeks a ServiceNow Test Lead to drive end-to-end testing for a new HR case management implementation. The role will manage functional, regression, and defect validation cycles, provide executive-ready reporting, and coordinate with HR, Operations, Product, Engineering, and Delivery. The Test Lead will leverage JIRA, Smartsheet, and AI tools to ensure quality, readiness, and visibility through go-live, stabilization, and hypercare.
Due to client requirements, applicants must be willing and able to work on a w2 basis. For our w2 consultants, we offer a great benefits package that includes Medical, Dental, and Vision benefits, 401k with company matching, and life insurance.
Rate: $75.00 to $85.00/hr. w2
Responsibilities:
- Lead functional testing using requirements and user stories from JIRA, with approximately 60% functional testing in the initial phase.
- Oversee testing for a build nearing 100% completion for the initial design.
- Plan, execute, and manage functional testing, defect validation, and regression testing planned for July for the annual production release.
- Drive testing completion through issue resolution, go-live, and hypercare support.
- Coordinate collection of feedback from internal users and friends-and-family testing for early validation and enhancements.
- Manage intake of feedback and test findings via Smartsheets.
- Track and analyze variance between defects and new or changed requirements.
- Lead defect and enhancement triage, prioritization, and tracking against the overall plan.
- Serve as primary test lead, ensuring accountability, timelines, and quality standards.
- Provide regular status reporting and executive-level visibility, including build and test status, burn charts, and risk and issue tracking.
- Develop and maintain dashboards and reporting for SVP-level and above stakeholders.
- Leverage AI tools for analysis, dashboarding, and executive-ready summaries, presentations, and content creation.
- Partner with HR, Operations, Product, Engineering, and Delivery across implementation, handoff, stabilization, and hypercare.
- Apply ServiceNow implementation experience in HR or operational domains to guide best practices and decisions.
Experience Requirements:
- Proven experience leading test planning and execution for large-scale SaaS implementations, preferably in the HR domain.
- Strong ServiceNow experience, ideally with HR Service Delivery and Employee Relations modules.
- Hands-on experience with JIRA for requirements, test cases, and defects.
- Hands-on experience with Smartsheet for tracking, reporting, and feedback management.
- Demonstrated ability to use AI tools for data analysis, dashboard creation, and executive-level summaries and presentations.
- Excellent communication skills with the ability to work independently and provide clarity with minimal direction.
- Strong problem-solving skills and experience in fast-moving, delivery-focused environments.
- Prior experience leading or heavily supporting a ServiceNow HR or Operations case management implementation end-to-end (preferred).
- Experience supporting hypercare and post-go-live stabilization phases (preferred).
- Comfort working directly with senior leadership and executive stakeholders (preferred).
#LI-JS1
Skills, experience, and other compensable factors will be considered when determining pay rate. The pay range provided in this posting reflects a W2 hourly rate; other employment options may be available that may result in pay outside of the provided range.
W2 employees of Eliassen Group who are regularly scheduled to work 30 or more hours per week are eligible for the following benefits: medical (choice of 3 plans), dental, vision, pre-tax accounts, other voluntary benefits including life and disability insurance, 401(k) with match, and sick time if required by law in the worked-in state/locality.
If anyone reaches out to you about an open position connected with Eliassen Group, please ensure that you are working directly with us by confirming the following:
· When you work with Eliassen Group, all email communication will come from an Eliassen.com address, never Gmail, Yahoo, etc.
· Eliassen Group will never ask you for personal information (home address, bank account, or check routing number) until you have worked with someone clearly associated with Eliassen Group.
If you have any indication of fraudulent activity, please contact fraud@eliassen.com.
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Eliassen Group is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status. Eliassen Group’s Affirmative Action Plan (AAP) is available for inspection by any employee or applicant for employment upon request, during normal business hours of Monday through Friday, 8:30am to 5:30pm EST. Interested persons should contact Phaedra Wells at pwells@eliassen.com for assistance. It is unlawful in Massachusetts and Maryland to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Applicants with disabilities that believe they require an accommodation or assistance with a position, please email our HR team at hradmin@eliassen.com. This email inbox is designed exclusively to assist job seekers whose disability prevents them from being able to apply online. Emails sent for other purposes will not receive a response.
Please be advised that a number of fraudulent job postings have been released under the Eliassen Group brand.
Unfortunately, fraudulent job postings can happen. If anyone reaches out to you about an open position connected with Eliassen Group, never provide personal or financial information to anyone who is not clearly associated with Eliassen Group
If anyone seemingly from Eliassen Group has ever requested this personal information in the past or does so in the future, please contactInfoSec@eliassen.com.
Please ensure that you are working directly with us by confirming the following:
- When you work with Eliassen Group, all email communication will come from an Eliassen.com address, never Gmail, Yahoo, etc.
- Eliassen Group will never ask you for personal information (home address, bank account, or check routing number) until you have worked with someone clearly associated with Eliassen Group, as indicated above