Support Desk Specialist in Charlotte, NC at Eliassen Group

Date Posted: 2/11/2020

Job Snapshot

  • Employee Type:
  • Location:
    Charlotte, NC
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:

Job Description

Our client is looking for a Support Desk Specialist to remedy technical issues within the internal organization.

Due to client requirement, applicants must be willing and able to work on a w2 basis. For our w2 consultants, we offer a great benefits package that includes Medical, Dental, and Vision benefits, 401k with company matching, and life insurance.

Responsibilities of the Support Desk Specialist:
  • Assist with triaging issues that come in from our system users (internal employees)
  • Report to a QA manager and will review and remedy the issue that has been raised
  • Engage with users to provide status updates as well as testing results
  • Test and document software system issues and confirm access, view report updates, etc
  • Write accurate tickets
Requirements of the Support Desk Specialist:
  • Bachelor's degree 
  • At least 5 years experience
  • Excel and Sharepoint
  • Experience using ticketing systems and writing technical support reports and documentation
  • Knowledge of and proficiency with popular operating systems, application software, desktop and laptop computers, printers and networks
Keywords: Information Technology, Excel, Sharepoint

Job ID: 334462

About Eliassen Group:

Eliassen Group provides strategic talent solutions to drive our clients’ innovation and business results. Leveraging over 30 years of success, our expertise in IT staffing, Agile consulting, creative services, managed services, and life sciences enables us to partner with our clients to execute their business strategy and scale effectively. Headquartered in Reading, MA and with offices from coast to coast, Eliassen Group offers local community presence, deep networks, as well as national reach. For more information, visit

Eliassen Group is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

Don’t miss out on our referral program! If we hire a candidate that you refer us to then you can be eligible for a $1,000 referral check!