System Support Specialist in Cambridge, MA at Eliassen Group

Date Posted: 11/2/2018

Job Snapshot

  • Employee Type:
  • Location:
    Cambridge, MA
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:

Job Description

Our client is a genomic analysis company focused on developing metrics for easier and earlier illness detection. They’re dedicated to impacting as many lives as possible with their innovative technologies. Our client is currently seeking a System Support Specialist to join their team.

This position has a great benefit package that includes Medical, Dental and Vision benefits, 401k with company matching, and life insurance for those who qualify.

Responsibilities of the System Support Specialist:

  • Provide first-line support for IT related services for employees and clinical lab
  • Triage incoming tickets, resolving where possible and escalating to team if needed
  • Responsible for user account creation and management
  • Support and troubleshoot system issues related to desktop/laptops including VOIP phones
  • Support and troubleshoot COTS software issues
  • Responsible for new user setup and laptop imaging

Requirements of the System Support Specialist:

  • Bachelors in Computer Science, Software Engineering, MIS or equivalent work experience
  • 2+ years experience
  • Knowledge of Microsoft Office and Operating systems
  • Experience working with enterprise Anti-Virus technologies (Symantec)
  • Experience working with enterprise Mobile Device Management technologies
  • Knowledge of Apple OS X Operating Systems
  • Excellent customer service skills

Job ID: 312831

About Eliassen Group:

Eliassen Group provides strategic talent solutions to drive our clients’ innovation and business results. Leveraging nearly 30 years of success, our expertise in IT staffing, Agile consulting, creative services, managed services, and life sciences enables us to partner with our clients to execute their business strategy and scale effectively. Headquartered in Reading, MA and with offices from coast to coast, Eliassen Group offers local community presence, deep networks, as well as national reach. For more information, visit

Eliassen Group is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

Don’t miss out on our referral program! If we hire a candidate that you refer us to then you can be eligible for a $1,000 referral check!