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System Support Specialist in Cambridge, MA at Eliassen Group

Date Posted: 1/31/2019

Job Snapshot

  • Employee Type:
  • Location:
    Cambridge, MA
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:

Job Description

Our industry-leading client in Cambridge is seeking a passionate System Support Specialist to join their dedicated team.

We will accept corp to corp or w2 contractors. For our w2 consultants, we offer a great benefits package that includes Medical, Dental, and Vision benefits, 401k with company matching, and life insurance.

Responsibilities of the System Support Specialist:

  • Provide first level IT support for issues raised by employees
  • Troubleshoot incoming tickets and resolve or escalate as appropriate
  • Create and manage user accounts; set up new users and perform laptop imaging
  • Support and troubleshoot system issues related to end user equipment
  • Support and troubleshoot network issues related to desktops/laptops
  • Support and troubleshoot COTS software issues
  • Participate in 24x7 on call rotation

Requirements of the System Support Specialist:

  • Bachelor's degree in Computer Science or equivalent work experience
  • At least 2 years of hands-on, directly relevant experience
  • MS / A+ / Network+ certifications a plus
  • Working knowledge of Apple OS, Microsoft OS, Active Directory, Office Suite, and O365 products
  • Working knowledge of network technologies including TCP/IP, DNS, DHCP, and VPN
  • Experience with enterprise-level antivirus technologies (Symantec)
  • Experience with enterprise-level mobile device management technologies
  • Ability and desire to provide best in class customer service and support

Keywords: System Support Specialist, A+, Network+ Apple OS, MS OS, Active Directory, MS Office, O365, TCP/IP, DNS, DHCP, VPN, Symantec, IT Support Specialist

Job ID: 315444

About Eliassen Group:

Eliassen Group provides strategic talent solutions to drive our clients’ innovation and business results. Leveraging nearly 30 years of success, our expertise in IT staffing, Agile consulting, creative services, managed services, and life sciences enables us to partner with our clients to execute their business strategy and scale effectively. Headquartered in Reading, MA and with offices from coast to coast, Eliassen Group offers local community presence, deep networks, as well as national reach. For more information, visit

Eliassen Group is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

Don’t miss out on our referral program! If we hire a candidate that you refer us to then you can be eligible for a $1,000 referral check!