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Systems Services and Support Analyst in Durham, NC at Eliassen Group

Date Posted: 5/17/2019

Job Snapshot

  • Employee Type:
  • Location:
    Durham, NC
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:

Job Description

Local Systems Services and Support Analyst needed for long term contract. The responsibilities include the triage of batch job abends, oversight of the environment, and resolution of user-generated request tickets. This will be a fast paced operations/technical role. 


  • This role requires the ability to research issues related to application abends, ControlM scheduling issues, and infrastructure changes for Single Client Feed and FPRS applications. 
  • Perform batch and data support activities through the use of JCL, COBOL, DB2 and various Mainframe tools and practices such as Control M, TSO, ISPF, SQL, etc.
  • Communicate effectively with technical as well as non-technical associates.
  • Ability to function effectively in a critical role balancing multiple projects and requests
  • Ability to adjust communication to level of target audience providing clear, concise, and articulate updates as needed
  • Participate effectively in meetings, calls, etc.
  • Build and maintain day-to-day internal and external relationships in order to provide an ongoing high quality level of service to customers
  • Utilize sound judgment and recommendations to reach critical organizational objectives.
  • Bachelor's degree or equivalent academic/practical experience.
  • 3 -5 years of previous experience in a Systems Support or Development role in a mainframe environment.
  • 3-5 Years of working experience and strong knowledge of FTP / SFTP / AS2/ NDM and other managed file transmission protocols
  • Familiarity with AXWAY a plus
  • 2 - 5 years of technical skills/experience using JCL, Control M, TSO, COBOL, DB2, SQL, ISPF, and FileAid
  • Experience with mainframe application and batch processing.
  • Proven analytical and problem solving skills
  • Must be capable of learning complex processes quickly and have the ability to learn through independent research. 
  • Ability to learn and function effectively as a member of a multi-location team
  • Strong customer focus and customer satisfaction orientation
  • Demonstrated ability to influence peers and superiors in a matrix environment
  • The applicant should also demonstrate effective communication skills; both written and verbal.
  • Availability to provide some off-hours /weekend on-call coverage as required.

Keywords: Systems Services, Systems Support, JCL, Client Support, data support

Job ID: 31299

About Eliassen Group:

Eliassen Group provides strategic talent solutions to drive our clients’ innovation and business results. Leveraging over 30 years of success, our expertise in IT staffing, Agile consulting, creative services, managed services, and life sciences enables us to partner with our clients to execute their business strategy and scale effectively. Headquartered in Reading, MA and with offices from coast to coast, Eliassen Group offers local community presence, deep networks, as well as national reach. For more information, visit

Eliassen Group is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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