TAC Analyst in Kansas City, MO at Eliassen Group

Date Posted: 9/10/2020

Job Snapshot

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  • Job Type:
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Job Description

We are seeking experienced service desk admins to take on the role as a data center TAC Analyst. In this role YOU will act the initial triage and resolution point for all shift-based activities as a tier II Service Desk for application administrator, operating in a government hybrid cloud data center. 

Due to federal security clearance requirements, applicant must be a United States Citizen with an active Secret clearance.

Responsibilities of the TAC Analyst:
  • Provide tier 1 support and escalate to tier 2/3 as needed
  • Support data center service desk operations
  • Support Lead with shift transition activities 
  • Perform data center equipment checks
  • Support monitoring, platform patch prep and execution
  • Support database and platform backup initiation
  • Perform preventative maintenance on data center equipment
Requirements of the TAC Analyst:
  • Expertise in ITSM and incident/event/problem management
  • Well versed in data center technologies
  • Experience with enterprise/data center service desk operations
  • Experience with an enterprise-level ITSM tool - Remedy, etc.
  • Experience with MS Windows Server, SharePoint, RHEL, LAN/WAN networking, proxy/reverse proxy
  • Excellent customer service skills
Keywords: TAC Analyst, Data Center, ITSM, Remedy, Service Desk, Secret Clearance

Job ID: 344838

About Eliassen Group:

Eliassen Group provides strategic talent solutions to drive our clients’ innovation and business results. Leveraging over 30 years of success, our expertise in IT staffing, Agile consulting, creative services, managed services, and life sciences enables us to partner with our clients to execute their business strategy and scale effectively. Headquartered in Reading, MA and with offices from coast to coast, Eliassen Group offers local community presence, deep networks, as well as national reach. For more information, visit http://www.eliassen.com.

Eliassen Group is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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