Tax-Aide Business Process Analyst in Washington, DC at Eliassen Group

Date Posted: 11/19/2020

Job Snapshot

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Job Description

We have an exciting opportunity for a Tax-Aide Business Process Analyst with our industry-leading client in Washington, DC.

We will accept corp to corp or w2 contractors. For our w2 consultants, we offer a great benefits package that includes Medical, Dental, and Vision benefits, 401k with company matching, and life insurance.


  • Provide support to the National Operations Committee (NOC) and administrative specialists as needed.
  • Use JIRA and SNOW as a System Admin for the Volunteer Portal and Zendesk to report enhancements, bugs, track progress, and clearly communicate the status.
  • Resolve site tickets to include, new sites, sites that are moving or closing, or other related requests.
  • Pull, analyze, quality review the required IRS Certification reports from the Portal and submit to the IRS.
  • Analyze operational data and volunteer queries related to trends, best practices and “pain points.”
  • Support user acceptance testing (UAT) and other tasks needed from the program associated with the development, administration, training and reporting of its Volunteer Portal and Zendesk applications.
  • Analyze volunteer usage on operational systems to reduce volunteer burden by streamlining existing processes (largely but not exclusively through web-based technology utilized by volunteers with vastly varying technological skills and systems).
  • Support expert group leads and managers with training, quality assurance and analytics.


  • Bachelor’s degree in Business or related discipline and 5+ years of experience; or an equivalent combination of training and experience related to the duties of the position.
  • Demonstrated ability to work in a fast-paced, matrix environment with a multitude of competing priorities. • Excellent analytical skills required
  • Strong communication and project planning skills to include, but not limited to writing and presentation skills.
  • Proven track record in interpreting, compiling and analyzing complex data, and problem identification and solving. • Salesforce Systems Administrator certification highly preferred
  • Strong knowledge of MS Project, Excel, MS Word along with general familiarity with Outlook and other MS Office applications is also required

Job ID: 346936

About Eliassen Group:

Eliassen Group provides strategic talent solutions to drive our clients’ innovation and business results. Leveraging over 30 years of success, our expertise in IT staffing, Agile consulting, creative services, managed services, and life sciences enables us to partner with our clients to execute their business strategy and scale effectively. Headquartered in Reading, MA and with offices from coast to coast, Eliassen Group offers local community presence, deep networks, as well as national reach. For more information, visit

Eliassen Group is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

Don’t miss out on our referral program! If we hire a candidate that you refer us to then you can be eligible for a $1,000 referral check!