Technical Account Manager
Anywhere
Category: Sales
Industry: Technology
Workplace Type: Remote
Reference ID: JN -062026-107656
Date Posted: 06/29/2026
Shortcut: http://careers.eliassen.com/fh8H8y
Description:
Remote
Our client seeks a customer-obsessed, analytically minded Technical Account Manager to serve as the primary technical partner for a portfolio of live customers. This role drives adoption and successful outcomes by leading technical check-ins, resolving complex issues in partnership with Support, Product, and Engineering, and identifying opportunities to expand platform value through best practices and new integrations.
This is a contract to hire opportunity. Applicants must be willing and able to work on a w2 basis and convert to FTE following contract duration. For our w2 consultants, we offer a great benefits package that includes Medical, Dental, and Vision benefits, 401k with company matching, and life insurance.
Rate: $75.00 to $85.00/hr. w2
Responsibilities:
- Serve as the primary technical resource for live customers within the portfolio.
- Share technical best practices and proactive recommendations to improve platform usage and help customers achieve program goals.
- Conduct technical discovery with customer marketing and technical teams to enable expanded platform use and new integrations.
- Participate in technical account health reviews and deliver executive-ready status summaries internally and to customers.
- Track, follow up on, and drive closure of open technical items across customer stakeholders and internal teams.
- Partner with Support and Engineering during incident and issue investigations, using technical expertise to accelerate resolution.
Experience Requirements:
- Experience using APM tools.
- Experience using and debugging APIs, investigating logs, and querying Athena.
- Experience in technical client-facing and technical account management roles.
- Knowledge of software architectures and modern software environments.
- Solution-oriented and process-driven with strong written and verbal communication skills.
Education Requirements:
- Bachelor’s degree in Computer Science or equivalent practical experience.
Skills, experience, and other compensable factors will be considered when determining pay rate. The pay range provided in this posting reflects a W2 hourly rate; other employment options may be available that may result in pay outside of the provided range.
W2 employees of Eliassen Group who are regularly scheduled to work 30 or more hours per week are eligible for the following benefits: medical (choice of 3 plans), dental, vision, pre-tax accounts, other voluntary benefits including life and disability insurance, 401(k) with match, and sick time if required by law in the worked-in state/locality.
If anyone reaches out to you about an open position connected with Eliassen Group, please ensure that you are working directly with us by confirming the following:
· When you work with Eliassen Group, all email communication will come from an Eliassen.com address, never Gmail, Yahoo, etc.
· Eliassen Group will never ask you for personal information (home address, bank account, or check routing number) until you have worked with someone clearly associated with Eliassen Group.
If you have any indication of fraudulent activity, please contact fraud@eliassen.com.
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Eliassen Group is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status. Eliassen Group’s Affirmative Action Plan (AAP) is available for inspection by any employee or applicant for employment upon request, during normal business hours of Monday through Friday, 8:30am to 5:30pm EST. Interested persons should contact Phaedra Wells at pwells@eliassen.com for assistance. It is unlawful in Massachusetts and Maryland to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Applicants with disabilities that believe they require an accommodation or assistance with a position, please email our HR team at hradmin@eliassen.com. This email inbox is designed exclusively to assist job seekers whose disability prevents them from being able to apply online. Emails sent for other purposes will not receive a response.
Please be advised that a number of fraudulent job postings have been released under the Eliassen Group brand.
Unfortunately, fraudulent job postings can happen. If anyone reaches out to you about an open position connected with Eliassen Group, never provide personal or financial information to anyone who is not clearly associated with Eliassen Group
If anyone seemingly from Eliassen Group has ever requested this personal information in the past or does so in the future, please contact fraud@eliassen.com.
Please ensure that you are working directly with us by confirming the following:
- When you work with Eliassen Group, all email communication will come from an Eliassen.com address, never Gmail, Yahoo, etc.
- Eliassen Group will never ask you for personal information (home address, bank account, or check routing number) until you have worked with someone clearly associated with Eliassen Group, as indicated above