Technical Analyst – Observability & Platform Enablement
Anywhere
Category: Data
Industry: Financial Services
Workplace Type: Remote
Reference ID: JN -042026-106397
Date Posted: 06/28/2026
Shortcut: http://careers.eliassen.com/IAED5n
Description:
Remote
Our client seeks a Technical Analyst focused on observability, data interpretation, and platform enablement within the Monitoring Strategy & Engineering team. The role enables digital observability at scale across web and mobile ecosystems, leveraging platforms such as Glassbox. The analyst will interpret digital experience data, guide partners on implementation best practices, and develop lightweight automations and integrations.
This is a contract to hire opportunity. Applicants must be willing and able to work on a w2 basis and convert to FTE following contract duration. For our w2 consultants, we offer a great benefits package that includes Medical, Dental, and Vision benefits, 401k with company matching, and life insurance.
Rate: $75.00 to $85.00/hr. w2
JN -042026-106397
Responsibilities:
- Analyze digital experience data using Glassbox and related platforms.
- Interpret session replay data and user journeys.
- Support production incident analysis.
- Design and validate tracking strategies and custom events.
- Partner with application teams to ensure data quality.
- Manage technical conversations with mobile platform, DevOps, and native framework teams.
- Act as an interface between business and technology teams.
- Enable partners through documentation and self-service workflows and tools.
- Develop lightweight automations and integrations to reduce manual operational effort.
- Leverage APIs and GenAI tools for efficiency and surfacing data in external tools.
Experience Requirements:
- 8-10 years in technical analytics, observability, or experience analytics.
- Strong analytical and problem-solving skills.
- Experience with observability or performance monitoring tools.
- Working understanding of web and mobile architectures.
- Experience leveraging APIs and Python scripting for automations.
- Experience with Glassbox or similar session replay tools.
- Familiarity with Grafana or dashboards.
- Exposure to tag management systems.
- Enterprise environment experience.
- Excellent communication skills to lead technical discussions and translate findings for non-technical stakeholders.
Skills, experience, and other compensable factors will be considered when determining pay rate. The pay range provided in this posting reflects a W2 hourly rate; other employment options may be available that may result in pay outside of the provided range.
W2 employees of Eliassen Group who are regularly scheduled to work 30 or more hours per week are eligible for the following benefits: medical (choice of 3 plans), dental, vision, pre-tax accounts, other voluntary benefits including life and disability insurance, 401(k) with match, and sick time if required by law in the worked-in state/locality.
If anyone reaches out to you about an open position connected with Eliassen Group, please ensure that you are working directly with us by confirming the following:
· When you work with Eliassen Group, all email communication will come from an Eliassen.com address, never Gmail, Yahoo, etc.
· Eliassen Group will never ask you for personal information (home address, bank account, or check routing number) until you have worked with someone clearly associated with Eliassen Group.
If you have any indication of fraudulent activity, please contact fraud@eliassen.com.
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Eliassen Group is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status. Eliassen Group’s Affirmative Action Plan (AAP) is available for inspection by any employee or applicant for employment upon request, during normal business hours of Monday through Friday, 8:30am to 5:30pm EST. Interested persons should contact Phaedra Wells at pwells@eliassen.com for assistance. It is unlawful in Massachusetts and Maryland to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Applicants with disabilities that believe they require an accommodation or assistance with a position, please email our HR team at hradmin@eliassen.com. This email inbox is designed exclusively to assist job seekers whose disability prevents them from being able to apply online. Emails sent for other purposes will not receive a response.
Please be advised that a number of fraudulent job postings have been released under the Eliassen Group brand.
Unfortunately, fraudulent job postings can happen. If anyone reaches out to you about an open position connected with Eliassen Group, never provide personal or financial information to anyone who is not clearly associated with Eliassen Group
If anyone seemingly from Eliassen Group has ever requested this personal information in the past or does so in the future, please contact fraud@eliassen.com.
Please ensure that you are working directly with us by confirming the following:
- When you work with Eliassen Group, all email communication will come from an Eliassen.com address, never Gmail, Yahoo, etc.
- Eliassen Group will never ask you for personal information (home address, bank account, or check routing number) until you have worked with someone clearly associated with Eliassen Group, as indicated above