Technical Support Administrator in Chantilly, VA at Eliassen Group

Date Posted: 10/16/2020

Job Snapshot

  • Employee Type:
    Contractor
  • Location:
    Chantilly, VA
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
    10/16/2020

Job Description

Eliassen Group is seeking a Technical Client Support Administrator to support one of our industry-leading clients. This individual will handle a variety of responsibilities including client support and communication with the assigned Business Centers, and act as the primary point of contact for the business leaders and application teams.

This position will remain 100% remote for the duration. 

This position is responsible for ensuring that delivery activities and contract deliverables meet client requirements. The candidate must possess excellent verbal and written communication skills, applied in a customer-facing environment. Candidate should be comfortable working in a customer-driven environment and willing to work flexible hours.  Periodic after hours support may be required when engaged with customer issues and incident resolution and escalations.

We will accept corp to corp or w2 contractors. For our w2 consultants, we offer a great benefits package that includes Medical, Dental, and Vision benefits, 401k with company matching, and life insurance.

Responsibilities:

  • Use Change Mgmt tools (ServiceNow) and processes to coordinate, resource and schedule the implementation of client change requests
  • Use Incident Mgmt tools (ServiceNow) and processes to track issues and provide data that measures performance
  • Liaison in resolving issues that may include server provisioning, storage network, security, email, Citrix, and telecommunications
  • Participate on Priority 1 Incident bridge calls and help bring critical IT infrastructure incidents to resolution
  • Coordinate root cause analysis efforts to completion
  • Serve as the point of escalation for all Contractor-supported IT Services including incident resolution
  • Coordinate any necessary IT support for Center application deployments
  • Provide consultation and engineering architectural design input as required (server provisioning, storage and network).
  • Assist with the creation and\or validation of application infrastructure documentation, (e.g. Current State Diagrams (CSD), Target State Diagrams (TSDs))
  • Create, manage, and maintain Standard Operating Procedures (SOPs) and dictionary on Data Center Terms

Requirements:

  • Previous experience with ServiceNow desired
  • 4+ years of technical datacenter experience as a Server Admin (Unix/Solaris/Linux/Windows) or Network Admin (firewall/Authentication) desired
  • 4+ years of technical management, technical consulting, project management/administration experience in an enterprise environment strongly preferred
  • Incident, Problem and/or Change Management experience desired
  • Experience with documentation and technical writing  desired

Job ID: 345940

About Eliassen Group:

Eliassen Group provides strategic talent solutions to drive our clients’ innovation and business results. Leveraging over 30 years of success, our expertise in IT staffing, Agile consulting, creative services, managed services, and life sciences enables us to partner with our clients to execute their business strategy and scale effectively. Headquartered in Reading, MA and with offices from coast to coast, Eliassen Group offers local community presence, deep networks, as well as national reach. For more information, visit http://www.eliassen.com.

Eliassen Group is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

Don’t miss out on our referral program! If we hire a candidate that you refer us to then you can be eligible for a $1,000 referral check!