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Technical Support Engineer w. Linux experience in Durham, NC at Eliassen Group

Date Posted: 1/23/2019

Job Snapshot

  • Employee Type:
  • Location:
    Durham, NC
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:

Job Description

Our client is a leader in enabling businesses and service providers to deliver information technology as a service (ITaaS).  Our client helps IT departments to store, manage, protect and analyze their most valuable assets in a more agile, trusted and cost-efficient way. They are currently looking for a Technical Support Engineer with hands-on Linux experience to join their team.

We will accept corp to corp or w2 contractors. For our w2 consultants, we offer a great benefits package that includes Medical, Dental, and Vision benefits, 401k with company matching, and life insurance.

Responsibilities of the Technical Support Engineer:

  • Receive, troubleshoot, and drive customer issues to resolution for a range of technical problems
  • Provide accurate technical information, process instructions, and special support requirements to customers
  • Ensure adherence to enterprise standards, practices, and procedures through all activities
  • Identify, document, and proactively revise procedures/tools to improve customer experience and satisfaction
  • Escalate issues of high complexity to senior support staff

Requirements of the Technical Support Engineer:

  • At least 3 years of experience in customer support
  • Hands-on Linux experience is a hard requirement, including command line Linux and system administration
  • Knowledge and experience with MS OS/Hyper V; MS applications; VMware; database applications
  • Ability to thrive in a fast-paced, high-pressure environment
  • Excellent customer service and customer-centric approach
  • Exceptional troubleshooting and issue resolution abilities 
  • Strong interpersonal, communication, and presentation skills 

Keywords: Technical Support Engineer, Linux, Microsoft OS, VMware, Desktop Support Specialist

Job ID: 315243

About Eliassen Group:

Eliassen Group provides strategic talent solutions to drive our clients’ innovation and business results. Leveraging nearly 30 years of success, our expertise in IT staffing, Agile consulting, creative services, managed services, and life sciences enables us to partner with our clients to execute their business strategy and scale effectively. Headquartered in Reading, MA and with offices from coast to coast, Eliassen Group offers local community presence, deep networks, as well as national reach. For more information, visit

Eliassen Group is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

Don’t miss out on our referral program! If we hire a candidate that you refer us to then you can be eligible for a $1,000 referral check!