Technical Support Specialist in San Diego, CA at Eliassen Group

Date Posted: 9/10/2020

Job Snapshot

Job Description

Are you a passionate IT Specialist with a track record of providing excellent customer support?

If so, we may have the ideal role for you with our leading federal integrator client in San Diego.

Due to federal security clearance requirements, applicant must be a United States Citizen with an active Secret clearance.

Responsibilities of the Technical Support Specialist:
  • Answer incoming requests for service desk support
  • Provide remote support for computers, printers, mobile devices, and peripherals
  • Leverage ticketing system to troubleshoot, resolve, and/or escalate technical issues
Requirements of the Technical Support Specialist:
  • High school diploma and 1-3 years of experience in information systems; or,
  • Equivalent combination of college education and experience
  • Experience with Windows OS 10, 8, and 7
  • Experience with Remedy or equivalent ticketing system
  • Ability to type 20 words per minute or better
  • Excellent customer service/interaction skills
  • Clear and effective communication skills
  • Valid A+, Network+, or higher certification required
Keywords: Technical Support Specialist, A+, Network+, Service Desk, Remedy, Secret Clearance

Job ID: 344870

About Eliassen Group:

Eliassen Group provides strategic talent solutions to drive our clients’ innovation and business results. Leveraging over 30 years of success, our expertise in IT staffing, Agile consulting, creative services, managed services, and life sciences enables us to partner with our clients to execute their business strategy and scale effectively. Headquartered in Reading, MA and with offices from coast to coast, Eliassen Group offers local community presence, deep networks, as well as national reach. For more information, visit http://www.eliassen.com.

Eliassen Group is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

Don’t miss out on our referral program! If we hire a candidate that you refer us to then you can be eligible for a $1,000 referral check!