Technical Support Specialist in KNG OF PRUSSA, PA at Eliassen Group

Date Posted: 5/21/2020

Job Snapshot

Job Description

Are you a motivated Technical Support Specialist looking for a great role with a leading organization?

IF so, we may have the ideal role for you with our client in King of Prussia.

Ideal candidates are open to working different shifts.

This is a contract to hire opportunity. Applicants must be willing and able to work on a w2 basis and convert to FTE following contract duration. For our w2 consultants, we offer a great benefits package that includes Medical, Dental, and Vision benefits, 401k with company matching, and life insurance.

Responsibilities of the Technical Support Specialist:
  • Provide support for escalated issues
  • Troubleshoot product functionality and integration issues
  • Identify root cause and resolve customer issues
Requirements of the Technical Support Specialist:
  • Bachelor's degree in related technical field or equivalent work experience
  • At least 1 year of experience in software support for a B2B contact center or equivalent training
  • Excellent knowledge of support tools and practices; demonstrated customer support experience
  • Experience troubleshooting on premise and cloud-based issues
  • Basic knowledge of computer terms, languages, database concepts, Oracle, SQL Server, etc.
  • Familiarity with ERP vendor systems and concepts
  • Knowledge of Unix/Linux and relational database concepts
  • Ability to manage stress and difficult customer interactions
Keywords: Technical Support Specialist, Customer Service

Job ID: 337189

About Eliassen Group:

Eliassen Group provides strategic talent solutions to drive our clients’ innovation and business results. Leveraging over 30 years of success, our expertise in IT staffing, Agile consulting, creative services, managed services, and life sciences enables us to partner with our clients to execute their business strategy and scale effectively. Headquartered in Reading, MA and with offices from coast to coast, Eliassen Group offers local community presence, deep networks, as well as national reach. For more information, visit http://www.eliassen.com.

Eliassen Group is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

Don’t miss out on our referral program! If we hire a candidate that you refer us to then you can be eligible for a $1,000 referral check!