Technical Support Specialist in Norfolk, VA at Eliassen Group

Date Posted: 6/17/2020

Job Snapshot

Job Description

Are you a passionate Technical Support Specialist experienced in Microsoft technologies?

If you're dedicated to providing exceptional customer service, we may have the ideal role for you with our client in Norfolk.

This is a contract to hire opportunity. Due to federal security clearance requirements, applicant must be a United States Citizen or Permanent Resident with an active Secret clearance.

Responsibilities of the Technical Support Specialist:
  • Offer technical support and guidance to end users
  • Respond to inquiries in person, over the phone, or via email
  • Conduct Tier 1 analysis for Service Desk escalation
  • Support incident management for IT services
  • Review incoming requests; code and prioritize 
Requirements of the Technical Support Specialist:
  • Solid experience providing customer service via phone or email
  • Experience with hardware, software, and systems support and maintenance
  • Excellent knowledge of Microsoft OS, applications, and tools
  • A+, Sec+, or Network+ OR ability to obtain within 60 days of hire
  • Clear and effective communication skills, both verbal and written
  • Ability to share technical information with non-technical users
  • Exceptional problem solving and customer service skills
Keywords: Technical Support Specialist, Service Desk, Desktop Support, Tier 1, Secret Clearance, A+, Sec+, Network+

Job ID: 337435

About Eliassen Group:

Eliassen Group provides strategic talent solutions to drive our clients’ innovation and business results. Leveraging over 30 years of success, our expertise in IT staffing, Agile consulting, creative services, managed services, and life sciences enables us to partner with our clients to execute their business strategy and scale effectively. Headquartered in Reading, MA and with offices from coast to coast, Eliassen Group offers local community presence, deep networks, as well as national reach. For more information, visit

Eliassen Group is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

Don’t miss out on our referral program! If we hire a candidate that you refer us to then you can be eligible for a $1,000 referral check!