Tier 2 IT Service Desk Representative
Washington, DC
Category: IT Admin
Industry: Government
Reference ID: JN -072026-108042
Date Posted: 07/23/2026
Shortcut: http://careers.eliassen.com/lQXOiu
Description:
On-site 4-5 days/week in Washington, DC
Our client seeks a Tier 2 IT Service Desk Representative to support the U.S. House of Representatives under H-TAP. The role serves as an escalation point for complex issues, delivers white-glove support to executive stakeholders, and performs onsite equipment deployment, endpoint management, and resolution of advanced technical issues across Microsoft and Apple environments.
Due to federal security clearance requirements, applicant must be a United States Citizen. This is a contract to hire opportunity. Applicants must be willing and able to work on a w2 basis and convert to FTE following contract duration. For our w2 consultants, we offer a great benefits package that includes Medical, Dental, and Vision benefits, 401k with company matching, and life insurance.
Rate: $30.00 to $35.00/hr. w2
Responsibilities:
- Provide Tier 2 technical support and escalation for complex end-user issues.
- Deliver white-glove support to executive-level staff and House office leadership.
- Install, configure, troubleshoot, and maintain desktops, laptops, mobile devices, peripherals, and software.
- Support Windows, macOS, Microsoft 365, Exchange Online, SharePoint Online, and House-supported applications.
- Configure and troubleshoot VPN, remote access, and secure connectivity solutions.
- Perform workstation deployments, technology refreshes, and hardware replacements.
- Configure user workstations, dual monitors, printers, and peripherals.
- Create, manage, and deploy desktop and laptop system images.
- Perform user profile migrations and data transfers.
- Decommission and securely wipe Macs, iPhones, iPads, and other endpoints.
- Support endpoint and mobile device management platforms including Intune, Jamf, Workspace ONE, AirWatch, Apple Business Manager, and BigFix.
- Develop and maintain user-facing documentation and knowledge base articles.
- Provide technology consultation and best-practice guidance to House offices.
- Collaborate with vendors, infrastructure teams, and service desk personnel to resolve complex issues.
- Support Tier 1 Service Desk responsibilities as needed.
Experience Requirements:
- 5+ years supporting Windows, Microsoft 365, Active Directory, macOS, and iOS/Android.
- 3+ years supporting VPN, remote access, and secure connectivity.
- Experience with desktop and laptop hardware, mobile devices, printers, and conferencing peripherals.
- Experience with Exchange Online, SharePoint Online, Microsoft Teams, Active Directory, and MDM platforms.
- Experience with ITSM platforms such as BMC Remedy, BMC Helix, and ITIL-based Incident, Change, and Knowledge Management.
- Understanding of TCP/IP, OS troubleshooting, hardware diagnostics, endpoint management, and remote support technologies.
- Ability to lift up to 50 pounds for onsite deployments and support.
- Excellent customer service and communication skills with executive support experience.
- Ability to work effectively in a fast-paced, mission-critical environment, prioritize multiple requests, and collaborate across teams.
Education Requirements:
- Associate's or Bachelor's degree in Information Technology, Computer Science, or related field preferred.
- Preferred certifications: CompTIA A+, Network+, Security+, Microsoft 365, ITIL Foundation, or other industry credentials.
Skills, experience, and other compensable factors will be considered when determining pay rate. The pay range provided in this posting reflects a W2 hourly rate; other employment options may be available that may result in pay outside of the provided range.
W2 employees of Eliassen Group who are regularly scheduled to work 30 or more hours per week are eligible for the following benefits: medical (choice of 3 plans), dental, vision, pre-tax accounts, other voluntary benefits including life and disability insurance, 401(k) with match, and sick time if required by law in the worked-in state/locality.
If anyone reaches out to you about an open position connected with Eliassen Group, please ensure that you are working directly with us by confirming the following:
· When you work with Eliassen Group, all email communication will come from an Eliassen.com address, never Gmail, Yahoo, etc.
· Eliassen Group will never ask you for personal information (home address, bank account, or check routing number) until you have worked with someone clearly associated with Eliassen Group.
If you have any indication of fraudulent activity, please contact fraud@eliassen.com.
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Eliassen Group is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status. Eliassen Group’s Affirmative Action Plan (AAP) is available for inspection by any employee or applicant for employment upon request, during normal business hours of Monday through Friday, 8:30am to 5:30pm EST. Interested persons should contact Phaedra Wells at pwells@eliassen.com for assistance. It is unlawful in Massachusetts and Maryland to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Applicants with disabilities that believe they require an accommodation or assistance with a position, please email our HR team at hradmin@eliassen.com. This email inbox is designed exclusively to assist job seekers whose disability prevents them from being able to apply online. Emails sent for other purposes will not receive a response.
Please be advised that a number of fraudulent job postings have been released under the Eliassen Group brand.
Unfortunately, fraudulent job postings can happen. If anyone reaches out to you about an open position connected with Eliassen Group, never provide personal or financial information to anyone who is not clearly associated with Eliassen Group
If anyone seemingly from Eliassen Group has ever requested this personal information in the past or does so in the future, please contact fraud@eliassen.com.
Please ensure that you are working directly with us by confirming the following:
- When you work with Eliassen Group, all email communication will come from an Eliassen.com address, never Gmail, Yahoo, etc.
- Eliassen Group will never ask you for personal information (home address, bank account, or check routing number) until you have worked with someone clearly associated with Eliassen Group, as indicated above