Tier 2 Support Agent in Oak Ridge, TN at Eliassen Group

Date Posted: 10/16/2020

Job Snapshot

  • Employee Type:
    Contractor
  • Location:
    Oak Ridge, TN
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
    10/16/2020

Job Description

We have an exciting opportunity for a Tier 2 Support Agent with our industry-leading client in Oak Ridge, TN.

Due to federal security clearance requirements, applicant must be a United States Citizen or Permanent Resident with the ability to obtain a Public Trust Clearance. We offer a great benefits package that includes Medical, Dental, and Vision benefits, 401k with company matching, and life insurance.

Responsibilities:

  • Heavy phone support role so candidates need to be comfortable working behind a desk and spending most of their time answering the phones. 
  • Will be doing frequent password resets and answering Active Directory questions

Requirements:

  • Desktop Knowledge required
  • Windows Knowledge and Active Directory experience 
  • AA Degree in related discipline and 3-4 years related experience; or High School and 2-4 years of related experience with relevant certification.
  • Experience with Knowledge Management and Automation is a plus
  • HDI Certificated preferred 

Job ID: 346036

About Eliassen Group:

Eliassen Group provides strategic talent solutions to drive our clients’ innovation and business results. Leveraging over 30 years of success, our expertise in IT staffing, Agile consulting, creative services, managed services, and life sciences enables us to partner with our clients to execute their business strategy and scale effectively. Headquartered in Reading, MA and with offices from coast to coast, Eliassen Group offers local community presence, deep networks, as well as national reach. For more information, visit http://www.eliassen.com.

Eliassen Group is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

Don’t miss out on our referral program! If we hire a candidate that you refer us to then you can be eligible for a $1,000 referral check!

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