Unified Communications Engineer in Chantilly, VA at Eliassen Group

Date Posted: 2/17/2021

Job Snapshot

Job Description

Eliassen Group is currently assisting the Federal Drug Administration find a Media Engineer to add to its team. They are looking for someone who is able to set up and troubleshoot WebEx, Zoom, vBrick, and Satellite TV. The ideal candidate will come from a telecommunications engineer or network engineer background. This person will provide support and testing of all video and audio systems to determine functionality issues within the customer environment and will complete all assigned incident tickets to resolution. If this sounds like a position of interest, please apply!

Due to federal security contract requirements, applicant must be a United States Citizen. 

Responsibilities of the Media Technical Support:
  • Responsible for daily facilitation of video conferences and briefs.
  • Ensures facilities are operated in compliance with pertinent guidelines and regulations.
  • Oversees evaluation of quality of operations and recommends corrective actions.
  • Reviews and evaluates requirements and recommends plans for VTC upgrades by determining appropriate endpoints, video conferencing software/hardware, and work with audiovisual team, presentation techniques, and operational requirements.
  • Responsible for on-site technical support of assigned customer audio and video, as well as WebEx, Zoom, Cable TV, FDA TV, Show and Share, vBrick, and MeetingPlace incidents and service requests.
  • Provide primary Video Teleconferencing (VTC) support
  • Provide users with a familiarization & refresher training
  • Set up VTC rooms to accommodate special user needs
  • Coordinate with project officers in the planning process to determine dates, proposed agenda, and special requests/ requirements
  • Routinely "Test and Monitor" equipment performance immediately reporting all equipment malfunctions ,VTC , as well as WebEx, Zoom, Cable TV, FDA TV, Show and Share, vBrick, and MeetingPlace disruptions to Management
  • In the event of equipment malfunction initiate trouble call with designated maintenance vendor and provide conscientious follow through to problem resolution
  • Maintain expertise in the use of VTC equipment/procedures as well as WebEx, Zoom, Cable TV, FDA TV, Show and Share, vBrick, and MeetingPlace
  • Maintain the operation of point-to-point and multi-point video teleconferencing equipment
  • Maintain a working knowledge of web collaboration services and industry standard conference guidelines and teleconferencing protocols.
  • Create, modify, maintain SOPs and various other documentation required.
Requirements of the Media Technical Support:
  • Required 5+ years of experience with video teleconferencing equipment and capabilities, networks, policies, and network protocols required to plan, schedule, and conduct VTC services WebEx audio and web background.
  • Position will support VTC, Zoom, WebEx, MeetingPlace, vBrick,, and audio, and streaming live video for all FDA Proficient knowledge of Microsoft Office programs, Outlook, ExplorerWebEx: with CCA (cloud-connected audio) , and/Meeting Place, SIP H323 H264, Multicast/unicast, Polycom VTC units, Cisco VTC units, VCS Expressway CiscoTelepresence MCU (multipoint control unit), IPTV and Webcasting/streaming
  • Must have demonstrated ability in installation, set-up and operation of computer systems applicable to networks (LANs/ WANs).
  • Strong written and verbal communications internally and externally are essential.
  • The ability research, analyze and compile standard video issues for escalation and attention within the client organization.
  • Candidate should have appropriate knowledge of Audio/Visual technologies and infrastructure and functionality to effectively service customers.
  • Candidate should have strong customer service skills and be able to diffuse and control escalated situations effectively to service the customer.
  • Must be able to work in a fast paced and high stress environment.
  • Must be available 24/7. Must be able to troubleshoot, research, and think outside of the box with little to no supervision.
  • Must be flexible for other duties that may not be described outside the job description.
Job ID: 348807

About Eliassen Group:

Eliassen Group provides strategic talent solutions to drive our clients’ innovation and business results. Leveraging over 30 years of success, our expertise in IT staffing, Agile consulting, creative services, managed services, and life sciences enables us to partner with our clients to execute their business strategy and scale effectively. Headquartered in Reading, MA and with offices from coast to coast, Eliassen Group offers local community presence, deep networks, as well as national reach. For more information, visit http://www.eliassen.com.

Eliassen Group is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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