Vice President, Application Support Engineer
Pittsburgh, PA
Category: DevOps
Industry: Financial Services
Reference ID: JN -032026-105857
Date Posted: 03/09/2026
Shortcut: http://careers.eliassen.com/7hRydg
Description:
Hybrid 4 in either Pittsburgh, PA or Lake Mary, FL
Our client seeks a Vice President, Application Support Engineer to strengthen production support for a Depositary Receipts platform. The role will diagnose and resolve complex incidents, drive root cause analysis, and improve reliability through automation and performance tuning. The engineer will collaborate with development and infrastructure teams, apply DevOps and SRE practices, and enhance customer experience by removing friction across the technology ecosystem.
Due to client requirements, applicants must be willing and able to work on a w2 basis. For our w2 consultants, we offer a great benefits package that includes Medical, Dental, and Vision benefits, 401k with company matching, and life insurance.
Rate: $75.00 to $85.00/hr. w2
Responsibilities:
- Diagnose and resolve technical issues in a production environment with strong analytical and problem-solving skills.
- Conduct root cause analysis for recurring issues and implement permanent fixes.
- Collaborate with development, infrastructure, and stakeholder teams to resolve complex issues and implement changes.
- Monitor application and database performance, identify bottlenecks, and perform routine maintenance to ensure stability.
- Create and maintain troubleshooting documentation, knowledge articles, and incident reports.
- Communicate clearly with teams and stakeholders using strong written and verbal communication.
- Analyze logs, code, and database performance metrics with attention to detail.
- Adapt to changing priorities and technologies in a fast-paced environment.
- Leverage prior production support experience with Java-based applications and SQL Server databases.
- Identify automation opportunities and implement scripts or tools to improve efficiency.
- Improve and protect software and systems for scalability, availability, latency, performance, security, and capacity.
- Continuously improve operational support to enable customer experience and product innovation, resolving end-to-end friction points.
- Understand the technical ecosystem, recognize systemic interrelationships, and identify gaps.
- Use DevOps-centric automation tools and technologies for CI/CD and scale systems through automation and evolution.
Experience Requirements:
- 8 to 10 years of related experience; financial services or securities industry experience is a plus.
- Technical engineering background with coding experience beyond simple scripts.
- Experience with Java, Angular, Kafka, and SQL.
- Proficiency in Agile methodologies, DevOps, Site Reliability Engineering, and software development.
- Familiarity with Amazon S3, AWS, Ansible, Docker, Linux, Microsoft Azure, Python, Splunk, AppDynamics, and AI.
- In-depth SQL Server analysis including query tuning, deadlock identification, execution plan analysis, and debugging stored procedures and functions.
- Ability to read and interpret Java code, including OOP concepts, exception handling, and basic debugging.
- Familiarity with job scheduling and configuration comprehension.
- Familiarity with Unix/Linux, shell scripting, and application servers such as Tomcat.
- Experience with monitoring tools to identify and track errors and partner with engineering for solutions.
- Engagement with AI technology, self-starter in configuring AI agents, and familiarity with in-depth prompts in Co-Pilot.
Education Requirements:
- Bachelor’s degree in computer science or a related discipline, or equivalent work experience required.
- Advanced degree preferred.
Skills, experience, and other compensable factors will be considered when determining pay rate. The pay range provided in this posting reflects a W2 hourly rate; other employment options may be available that may result in pay outside of the provided range.
W2 employees of Eliassen Group who are regularly scheduled to work 30 or more hours per week are eligible for the following benefits: medical (choice of 3 plans), dental, vision, pre-tax accounts, other voluntary benefits including life and disability insurance, 401(k) with match, and sick time if required by law in the worked-in state/locality.
If anyone reaches out to you about an open position connected with Eliassen Group, please ensure that you are working directly with us by confirming the following:
· When you work with Eliassen Group, all email communication will come from an Eliassen.com address, never Gmail, Yahoo, etc.
· Eliassen Group will never ask you for personal information (home address, bank account, or check routing number) until you have worked with someone clearly associated with Eliassen Group.
If you have any indication of fraudulent activity, please contact fraud@eliassen.com.
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Eliassen Group is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status. Eliassen Group’s Affirmative Action Plan (AAP) is available for inspection by any employee or applicant for employment upon request, during normal business hours of Monday through Friday, 8:30am to 5:30pm EST. Interested persons should contact Phaedra Wells at pwells@eliassen.com for assistance. It is unlawful in Massachusetts and Maryland to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Applicants with disabilities that believe they require an accommodation or assistance with a position, please email our HR team at hradmin@eliassen.com. This email inbox is designed exclusively to assist job seekers whose disability prevents them from being able to apply online. Emails sent for other purposes will not receive a response.
Please be advised that a number of fraudulent job postings have been released under the Eliassen Group brand.
Unfortunately, fraudulent job postings can happen. If anyone reaches out to you about an open position connected with Eliassen Group, never provide personal or financial information to anyone who is not clearly associated with Eliassen Group
If anyone seemingly from Eliassen Group has ever requested this personal information in the past or does so in the future, please contactInfoSec@eliassen.com.
Please ensure that you are working directly with us by confirming the following:
- When you work with Eliassen Group, all email communication will come from an Eliassen.com address, never Gmail, Yahoo, etc.
- Eliassen Group will never ask you for personal information (home address, bank account, or check routing number) until you have worked with someone clearly associated with Eliassen Group, as indicated above