Vice President, Application Support Engineer
Pittsburgh, PA
Category: Support
Industry: Financial Services
Standard Hours: Open
Reference ID: JN -092026-108651
Date Posted: 09/16/2026
Shortcut: http://careers.eliassen.com/kI68Nz
Description:
Hybrid 4 days onsite in either Pittsburgh, PA or Lake Mary, FL
Our client seeks a Vice President, Application Support Engineer to provide Level 2 production support and Level 3 development support for a Depositary Receipts platform. The role requires strong SQL and Java skills, with the ability to troubleshoot across application, database, and infrastructure layers. The engineer will participate in on-call rotation, resolve incidents, drive root cause analysis, and contribute to enhancements and automation. Experience with cloud monitoring, Splunk, Python scripting, and AI-assisted development tools such as GitHub Copilot is preferred. Two shift options are available: 7:00 AM - 4:00 PM or 12:00 PM - 8:00 PM. The team values proactive collaboration and continuous improvement in support processes.
This is a contract to hire opportunity. Applicants must be willing and able to work on a w2 basis and convert to FTE following contract duration. For our w2 consultants, we offer a great benefits package that includes Medical, Dental, and Vision benefits, 401k with company matching, and life insurance.
Rate: $75.00 to $85.00/hr. w2
JN -092026-108651
Responsibilities:
- Provide Level 2 production support and Level 3 development support for Java-based applications.
- Diagnose and resolve incidents, perform root cause analysis, and implement permanent fixes.
- Monitor application and database performance, identify bottlenecks, and execute maintenance tasks.
- Collaborate with development, infrastructure, and stakeholder teams to resolve complex issues.
- Create and maintain runbooks, troubleshooting guides, and incident documentation.
- Leverage SQL to write complex queries, analyze data, and troubleshoot issues across systems.
- Use monitoring and troubleshooting tools including cloud monitoring platforms and Splunk.
- Contribute to code fixes and enhancements in Java and support new development as needed.
- Automate repetitive tasks using scripting, preferably Python and shell.
- Participate in an on-call rotation and support a production environment.
- Drive continuous improvement of operational support and customer experience.
- Apply DevOps and SRE practices for reliability, scalability, performance, and security.
- Understand end-to-end application and data flows across integrated systems.
- Engage with AI-assisted development tools such as GitHub Copilot to improve efficiency.
Experience Requirements:
- 8-10 years of related experience, preferably in financial services.
- Strong SQL expertise including performance tuning, deadlock analysis, and execution plans in SQL Server.
- Hands-on Java experience with ability to read, debug, and enhance code.
- Experience with monitoring tools including Splunk and cloud monitoring platforms.
- Familiarity with Angular, Kafka, and CI/CD, plus tools such as AWS, S3, Ansible, Docker, Linux, Azure, AppDynamics.
- Proficiency with Agile, DevOps, and Site Reliability Engineering concepts.
- Experience with Unix/Linux, shell scripting, job scheduling, and application servers such as Tomcat.
- Analytical problem-solving skills with meticulous attention to logs, code, and database metrics.
- Effective written and verbal communication with cross-functional teams.
- Ability to work in a fast-paced environment and adapt to changing priorities and technologies.
- Interest in AI tools and configuration of AI agents, including prompts for Copilot.
Education Requirements:
- Bachelor’s degree in computer science or related discipline, or equivalent work experience. Advanced degree preferred.
Skills, experience, and other compensable factors will be considered when determining pay rate. The pay range provided in this posting reflects a W2 hourly rate; other employment options may be available that may result in pay outside of the provided range.
W2 employees of Eliassen Group who are regularly scheduled to work 30 or more hours per week are eligible for the following benefits: medical (choice of 3 plans), dental, vision, pre-tax accounts, other voluntary benefits including life and disability insurance, 401(k) with match, and sick time if required by law in the worked-in state/locality.
If anyone reaches out to you about an open position connected with Eliassen Group, please ensure that you are working directly with us by confirming the following:
· When you work with Eliassen Group, all email communication will come from an Eliassen.com address, never Gmail, Yahoo, etc.
· Eliassen Group will never ask you for personal information (home address, bank account, or check routing number) until you have worked with someone clearly associated with Eliassen Group.
If you have any indication of fraudulent activity, please contact fraud@eliassen.com.
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Eliassen Group is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status. Eliassen Group’s Affirmative Action Plan (AAP) is available for inspection by any employee or applicant for employment upon request, during normal business hours of Monday through Friday, 8:30am to 5:30pm EST. Interested persons should contact Phaedra Wells at pwells@eliassen.com for assistance. It is unlawful in Massachusetts and Maryland to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Applicants with disabilities that believe they require an accommodation or assistance with a position, please email our HR team at hradmin@eliassen.com. This email inbox is designed exclusively to assist job seekers whose disability prevents them from being able to apply online. Emails sent for other purposes will not receive a response.
Please be advised that a number of fraudulent job postings have been released under the Eliassen Group brand.
Unfortunately, fraudulent job postings can happen. If anyone reaches out to you about an open position connected with Eliassen Group, never provide personal or financial information to anyone who is not clearly associated with Eliassen Group
If anyone seemingly from Eliassen Group has ever requested this personal information in the past or does so in the future, please contact fraud@eliassen.com.
Please ensure that you are working directly with us by confirming the following:
- When you work with Eliassen Group, all email communication will come from an Eliassen.com address, never Gmail, Yahoo, etc.
- Eliassen Group will never ask you for personal information (home address, bank account, or check routing number) until you have worked with someone clearly associated with Eliassen Group, as indicated above