Security Triage Analyst
Seattle, WA
Category: Security
Industry: Technology
Reference ID: JN -112025-104376
Date Posted: 12/11/2025
Shortcut: http://careers.eliassen.com/l0w8SE
Description:
We are seeking a highly organized and analytical Mid-Level Information Security Triage Analyst to work hybrid in Seattle, Austin, SF, or Sunnyvale. In this critical role, you will be the first point of contact for Tier 2 and Tier 3 information security support requests, responsible for thoroughly investigating and documenting issues before escalating to subject matter experts. You will leverage your critical thinking skills to gather comprehensive background information, ask clarifying questions, and identify potential solutions, minimizing interruptions to specialized teams. In addition, you will analyze trends in support requests to identify areas for improvement in our documentation, processes, and security posture.
Due to client requirement, applicants must be willing and able to work on a w2 basis. For our w2 consultants, we offer a great benefits package that includes Medical, Dental, and Vision benefits, 401k with company matching, and life insurance.
Rate: $65 - $68 / hr. w2
Responsibilities:
- Ticket Triage: Serve as the initial point of contact for Tier 2 and Tier 3 information security support tickets.
- Issue Investigation: Conduct thorough investigations of reported issues, gathering detailed information from users and systems to understand the scope and impact.
- Critical Thinking & Questioning: Apply critical thinking skills and have a strategic mindset to analyze reported issues, develop SOPs from common questions, formulate relevant preliminary questions and new canned responses, and proactively seek additional information to ensure a comprehensive understanding of the problem.
- Documentation: Meticulously document all findings focusing on processes, workflows, and SOPs.
- Escalation Management: Escalate issues to appropriate subject matter experts (SMEs) with complete and well-documented information, minimizing the need for redundant questioning and maximizing SME efficiency.
- Communication: Partner with our service and offering owners to design solutions and improve existing workflows to optimize the stakeholders’ experience.
- Knowledge Base Development: Contribute to the development and maintenance of a comprehensive knowledge base by documenting solutions to common issues and creating troubleshooting guides.
- Trend Analysis: Analyze trends in support requests to identify recurring issues, potential security vulnerabilities, and areas for improvement in our security posture.
- Process Improvement: Propose and implement improvements to triage processes, documentation, and communication strategies to enhance the efficiency and effectiveness of the security support team.
- Response Optimization: Help develop and refine standardized responses to common security-related inquiries, ensuring consistent and accurate information is provided to users.
- Documentation Review: Regularly review existing documentation and identify areas where updates or clarifications are needed to better address user needs and reduce support requests.
Experience Requirements:
Qualifications:
- Experience in IT support, information security, or a related role.
- Excellent analytical and problem-solving skills, with the ability to think critically and ask probing questions.
- Exceptional communication and interpersonal skills, with the ability to effectively communicate technical information to both technical and non-technical audiences.
- Experience working with ticketing systems (e.g., Jira Service Management, ServiceNow).
- Strong documentation skills and attention to detail.
- Ability to work independently and as part of a team.
- Ability to prioritize tasks and manage time effectively.
- Bachelor's degree in Computer Science, Information Security, or a related field, or equivalent experience.
Preferred Qualifications:
- Experience with security incident response processes.
- Familiarity with common security tools and technologies
- Strong understanding of information security principles, practices, and technologies.
Skills, experience, and other compensable factors will be considered when determining pay rate. The pay range provided in this posting reflects a W2 hourly rate; other employment options may be available that may result in pay outside of the provided range.
W2 employees of Eliassen Group who are regularly scheduled to work 30 or more hours per week are eligible for the following benefits: medical (choice of 3 plans), dental, vision, pre-tax accounts, other voluntary benefits including life and disability insurance, 401(k) with match, and sick time if required by law in the worked-in state/locality.
Please be advised- If anyone reaches out to you about an open position connected with Eliassen Group, please confirm that they have an Eliassen.com email address and never provide personal or financial information to anyone who is not clearly associated with Eliassen Group. If you have any indication of fraudulent activity, please contact InfoSec@eliassen.com.
About Eliassen Group:
Eliassen Group is a leading strategic consulting company for human-powered solutions. For over 30 years, Eliassen has helped thousands of companies reach further and achieve more with their technology solutions, financial, risk & compliance, and advisory solutions, and clinical solutions. With offices from coast to coast and throughout Europe, Eliassen provides a local community presence, balanced with international reach. Eliassen Group strives to positively impact the lives of their employees, clients, consultants, and the communities in which they operate.
Eliassen Group is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
Don’t miss out on our referral program! If we hire a candidate that you refer us to then you can be eligible for a $1,000 referral check!
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Eliassen Group is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status. Eliassen Group’s Affirmative Action Plan (AAP) is available for inspection by any employee or applicant for employment upon request, during normal business hours of Monday through Friday, 8:30am to 5:30pm EST. Interested persons should contact Phaedra Wells at pwells@eliassen.com for assistance. It is unlawful in Massachusetts and Maryland to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Applicants with disabilities that believe they require an accommodation or assistance with a position, please email our HR team at hradmin@eliassen.com. This email inbox is designed exclusively to assist job seekers whose disability prevents them from being able to apply online. Emails sent for other purposes will not receive a response.
Please be advised that a number of fraudulent job postings have been released under the Eliassen Group brand.
Unfortunately, fraudulent job postings can happen. If anyone reaches out to you about an open position connected with Eliassen Group, never provide personal or financial information to anyone who is not clearly associated with Eliassen Group
If anyone seemingly from Eliassen Group has ever requested this personal information in the past or does so in the future, please contactInfoSec@eliassen.com.
Please ensure that you are working directly with us by confirming the following:
- When you work with Eliassen Group, all email communication will come from an Eliassen.com address, never Gmail, Yahoo, etc.
- Eliassen Group will never ask you for personal information (home address, bank account, or check routing number) until you have worked with someone clearly associated with Eliassen Group, as indicated above