Mail Engineer
Washington, DC
Category: Engineer
Industry: Government
Reference ID: JN -042026-106526
Date Posted: 04/22/2026
Shortcut: http://careers.eliassen.com/ud5pSn
Description:
Onsite in Washington, DC
Our client seeks a Mail Engineer to support enterprise messaging services for a federal program, focusing on Microsoft 365, Exchange Online, Intune with Apple Business Manager, Azure, and Microsoft Security and Compliance. The role will coordinate incident, change, and release activities, ensure availability and performance of mail and MDM services, and collaborate with cross-functional engineering teams and vendors. The engineer will contribute to design, configuration, testing, and documentation while participating in an on-call rotation. This position supports mission delivery for a large user base and requires a strong customer service orientation.
Due to federal security clearance requirements, applicant must be a United States Citizen or Permanent Resident with an active Public Trust clearance. This is a contract to hire opportunity. Applicants must be willing and able to work on a w2 basis and convert to FTE following contract duration. For our w2 consultants, we offer a great benefits package that includes Medical, Dental, and Vision benefits, 401k with company matching, and life insurance.
Rate: $35.00 to $40.00/hr. w2
Responsibilities:
- Work with Service Desk, Incident Management, Desktop Engineering, Executive Help Engineering, Application Hosting, and Infrastructure Engineering teams to deliver customer service, troubleshooting, resolution, restoration, provisioning, and availability of Mail and MDM services.
- Manage incidents and requests based on urgency, impact, and priority, including assessment, assignment, queue monitoring, resolution, and closure in alignment with SLAs.
- Plan and coordinate change and release of Mail and MDM services, patches, and upgrades including design, architecture, configuration, staffing, scheduling, impact and risk analysis, approvals, communications, testing, implementation, monitoring, and operations.
- Fulfill service requests for role-based access, permissions, specialized communications, distribution groups, availability, and functionality.
- Execute critical incident, event, problem, configuration, and change management to troubleshoot and restore services resulting from outages and defects.
- Perform troubleshooting and root cause analysis, and apply workarounds and resolutions with hosting and infrastructure teams and third-party vendors.
- Assess security vulnerabilities and incidents and implement remediation through patches, upgrades, and email blocking to reduce threats and risks.
- Assess and report performance, access, licensing, and capacity, and recommend improvements.
- Participate in a 24x7 on-call rotation.
- Manage and report on daily operations, deliverables, communications, risk management, and status to stakeholders.
- Create, update, and maintain designs, architectures, data profiles, licenses, support agreements, SOPs, work instructions, and knowledge articles.
Experience Requirements:
- Minimum 8 years supporting enterprise messaging services.
- Proven design, configuration, integration, testing, release, maintenance, and support experience with Microsoft 365, Exchange, Intune with Apple Business Manager, Azure, Office suite, Outlook, OneDrive for Business, and Microsoft Security and Compliance.
- Experience coordinating incident, problem, and change management processes in an enterprise environment.
- Experience executing change and release management for production mail and MDM platforms.
- Experience with security vulnerability assessment and remediation for messaging platforms.
- Experience collaborating with cross-functional engineering teams and third-party vendors to resolve complex issues.
- Experience participating in 24x7 on-call support rotations.
- Ability to maintain effective customer relationships and manage workload and portfolio for delivery of Mail and MDM services (preferred).
- Experience serving as a cohesive team member and change agent while acting as a consultant (preferred).
Education Requirements:
- Bachelor's degree in a related technical field.
- Microsoft 365 certification or equivalent.
- HDI Customer Service Representative Certification required within six months of employment.
Skills, experience, and other compensable factors will be considered when determining pay rate. The pay range provided in this posting reflects a W2 hourly rate; other employment options may be available that may result in pay outside of the provided range.
W2 employees of Eliassen Group who are regularly scheduled to work 30 or more hours per week are eligible for the following benefits: medical (choice of 3 plans), dental, vision, pre-tax accounts, other voluntary benefits including life and disability insurance, 401(k) with match, and sick time if required by law in the worked-in state/locality.
If anyone reaches out to you about an open position connected with Eliassen Group, please ensure that you are working directly with us by confirming the following:
· When you work with Eliassen Group, all email communication will come from an Eliassen.com address, never Gmail, Yahoo, etc.
· Eliassen Group will never ask you for personal information (home address, bank account, or check routing number) until you have worked with someone clearly associated with Eliassen Group.
If you have any indication of fraudulent activity, please contact fraud@eliassen.com.
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Eliassen Group is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status. Eliassen Group’s Affirmative Action Plan (AAP) is available for inspection by any employee or applicant for employment upon request, during normal business hours of Monday through Friday, 8:30am to 5:30pm EST. Interested persons should contact Phaedra Wells at pwells@eliassen.com for assistance. It is unlawful in Massachusetts and Maryland to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Applicants with disabilities that believe they require an accommodation or assistance with a position, please email our HR team at hradmin@eliassen.com. This email inbox is designed exclusively to assist job seekers whose disability prevents them from being able to apply online. Emails sent for other purposes will not receive a response.
Please be advised that a number of fraudulent job postings have been released under the Eliassen Group brand.
Unfortunately, fraudulent job postings can happen. If anyone reaches out to you about an open position connected with Eliassen Group, never provide personal or financial information to anyone who is not clearly associated with Eliassen Group
If anyone seemingly from Eliassen Group has ever requested this personal information in the past or does so in the future, please contactInfoSec@eliassen.com.
Please ensure that you are working directly with us by confirming the following:
- When you work with Eliassen Group, all email communication will come from an Eliassen.com address, never Gmail, Yahoo, etc.
- Eliassen Group will never ask you for personal information (home address, bank account, or check routing number) until you have worked with someone clearly associated with Eliassen Group, as indicated above